discussion week 3

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University of Phoenix *

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526

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Management

Date

May 3, 2024

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docx

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Uploaded by ChancellorBraveryEmu9098 on coursehero.com

Recall the organizational goals, sometimes referred to as corporate goals or business goals , that you’ve been associated with in your career or the corporate goals for the organization you’ve been researching. Consider how managers worked to achieve the goal. For example, a quarterly corporate goal could be to increase employee engagement by 30%, and that goal was passed down to managers who focused on team building to achieve the goal. Select 1 or 2 goals you recalled and answer the following questions:  How were these goals passed down to the managers or adapted to fit the manager’s team? Did it align to the business strategies?  How did the manager’s leadership style affect the way the workgroup worked toward these goals? Was the goal achieved? If so, how, and if not, what was the challenge? Response Requirements  By Thursday , respond to the prompt above in a minimum of 175 words.  By Monday , post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member. My current work industry is in the healthcare hospital setting. My organization aims to provide high-quality, cost-effective services for the surrounding community. In order to achieve this goal, we have implemented a Drug Rebate Program to help the under-served low-income population being treated in the hospital to obtain medications at a discounted price. As this rebate program deals heavily with drug purchasing and billing compliance, I was to help identify ways to ensure that all of our patient charges are accurately captured in the electronic medical records system. We used to have all hospital patient charges dropped when the medication was dispensed. However, this charging method was ineffective and did not accurately capture each medication's exact Nations Drug Code (NDC). Each medication a different manufacturer makes has a different NDC, and the price varies between these different NDCs. When building the medication list in the electronic medical records system, a default NDC for each medication is set up for each medication group(regardless of manufacturer). If the system is set to charge on dispense, the default NDC in the medication group will be charged regardless if this NDC is the actual NDC of the medication used. This method of charging cause us to lose revenue if a particular medication NDC costs more than the

defaulted NDC of that medication. Suppose the cost of a given medication NDC is cheaper than that of the defaulted NDC, it will result in overcharging the patient. Changing our system from a charge on dispense to a charge on administration will help capture the exact charge of the NDC of the given drug instead of charging on a set default NDC. I had to first explain this compliance and revenue issue to the Pharmacy Operations Manager. Then a three-way discussion with the Pharmacy Director was performed. The three-month gains and losses in revenue were evaluated and communicated to the hospital's Compliance Department and Finance Department. After the Pharmacy, Compliance, and Finance Departments agreed to change the charging method, I coordinated with the Pharmacy IT team to build this setting on the back end. The Pharmacy IT team performed test charges to emulate real-time situations before going live. While IT was building and testing in the backend, the Nursing Department was notified of this change that will soon be implemented. Nurses on the floors were each educated by the Pharmacy management team that they would now need to scan the original package barcode of each medication instead of the pharmacy dispense label barcode to capture the correct NDC used accurately. We have now been charging on administration since March of this year. The middle managers at my current organization use a servant leadership style to help achieve organizational goals. This leadership style encouraged people under their leadership to discover better and more efficient ways to perform organizational tasks. The middle managers frequently sought feedback and suggestions from employees and patients about how they felt about the current service and newly implemented processes. We focus on how to make our workplace leaner in the best way possible. Management even encourages employees interested in leadership roles to go through Lean workshops to learn better ways to improve workflow efficiency and target and resolve issues encountered. We are continuously reaching and extending our organization's goal to help serve our community.

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