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BJ'S SUPERMARKET CUSTOMER CONFRONTATION: Recently, Jenna, Supervisor in the Customer Services department, witnessed a squabble between a customer and one of the customer service representatives Tina who is Caucasian American. The customer Maria who is of Latin American ancestry, was attempting to return what she claimed was a defective belt sander. Maria claimed the sander caused a serious abrasion to her husband's arm, resulting in a trip to the emergency room. Tina was rude to Maria in her response and not only refused to honor the return because she claimed it was beyond the 30 day 'no questions asked' return policy, but she suggested that Maria's husband had not followed the product directions appropriately. Tina went on to ask whether Maria's husband could read English. Maria angrily responded that although she and her husband are Latino, they are US citizens and fluent in English. When Jenna overheard the conversation she walked up to the returns counter and asked Tina to assist…

You are the Senior Welfare Officer in the Human Resource Department of Chevron Energy Organization.  For the past three months there seem to be growing discontent and restlessness among employees. The Chief Executive Officer, James Apple Hunt, has asked you to conduct an investigation to determine the cause of the discontent and restlessness. Specifically, it was recommended that you interview selected employees, facilitate a focus group and administer an employee satisfaction survey to allow for staff to respond to their concerns confidentially for fear of intimidation.   Write a memorandum to employees informing them about the impending investigation.

Discuss 2 employee privacy rights which the employees must enjoy in this Organization as per law. Explain 2 ways by which the organization ensures the employee privacy is maintained. Which law guarantees the employee Privacy rights.

Identifying and ___(1)___ workplace hazards and risks regularly is an effective approach to workplace safety. The employees may get __(2)___and diseases if they have an improper ___(3)___towards work, physical limitations, or lack of knowledge or __(4)__. Nevertheless, any harm in the workplace can be prevented if an employee follows the established standards, __(5)__or policies in health and ___(6)___. Front office receives and __(7)__guests on their arrival,they also communicate to other__(8)___ to help assist the guest.The front office serves as the first __(9)___where clients communicate to __(10)___and buy services from the institution or company.The front desk is usually located at the __(12__of the building and near the location of the elevator.

You are the judge hearing a case where an employee has been terminated and has filed a wrongful termination complaint. The employee was the sole African-American customer service representative at the firm, who had a lengthy record of good evaluations. However, she received more negative evaluations over a period of three years after a new supervisor was hired, though the more stringent requirements that were applied to her were not applied to white employees. After 3 years, the employee was then selected for termination in a downsizing based on her previous 3 years’ evaluations. Based on this evidence, what should you decide?you should in favor of the employer because the termination was based on performance appraisals rather than raceyou should grant in favor of the employer because a discrimination claim based on performance appraisals going back three years was no longer timelyyou should rule in favor of employee to go to trial because African-Americans…

Shondra works as a sales representative for Solar Corp. Last year her sales target was $2 million and this year in an aggressive bid for growth, the company increased the sales quota for all its salespeople to $4 million, although the market for Solar Corp.'s product has slowed. In order to meet her target, Shondra bribed an official of a potential customer. The roots of her unethical behavior most likely are the result of   unrealistic performance goals.              national differences in factors of production.    varying ethical standards in different nations.   cultural differences of countries.   strong personal ethics among employees.

BELLEVUE UNIVERSITY Patient Information Ethical Dilemma Nurse Jones is aware that one of the residents at Paris Lights where Terrence works [Barry Black] has a very weakened immune system, and any exposure to MRSA could be dangerous. Terrence is discharged from the hospital and given a special course of antibiotics to treat his condition. When Nurse Jones arrives at her next shift at Paris Lights about a day after Terrence's discharge from the hospital, she notices from the client treatment records that Terrence has been working with Barry Black over the past two weeks. Dangerous Circumstances

Study the scenario and complete the question that follows: Alcohol Abuse in the Workplace Mr Booser worked at Ukwakhiwa Kwelanga Construction Pty (Ltd). On 26 March 2020, while operating a 50-ton truck, he caused an accident by negligently allowing his vehicle to hook onto certain electrical cables, dragging them down and exposing other employees to considerable risk. He was immediately tested for the intake of alcohol, and it was established that he was significantly beyond the legal limit. He also displayed apparent symptoms of being under the influence of alcohol, in particular the smelt of alcohol, had dark red eyes and demonstrated a general appearance of being intoxicated. Because he was unfit to carry out his tasks, he was immediately suspended from duty for the shift. Following a disciplinary hearing where Mr Booser admitted that he had an alcohol abuse problem, he was dismissed for both damage to company property and being under the influence of alcohol whilst operating heavy…

. 3 1 1 Which type of organizational commitment is best for organizations? Operational Normative Continuance Affective

If an employee is having a substance abuse problem or a personal relationship problem, what should the company do? Anything? Nothing? Explain.

Based on the BP Deepwater Horizon case, which of the following best characterizes BP CEO Tony Haward’s handling of the Deepwater Horizon crisis?   a. Hayward failed to authentically express concern and remorse in the early days of the disaster and made several missteps that hurt BPs reputation.   b. Hayward demonstrated strong crisis management skills by thoroughly communicating the steps and procedures that would be followed to stop the oil spill and prevent additional spills in the future.   c. Hayward spent too much money and resources on addressing the oil spill, as the funds would have been better spent as a dividend for shareholders.   d. Hayward made a good strategic decision to invest in a public relations campaign to influence local residents impacted by the oil spill.   e. Hayward developed strong relationships with several key stakeholders, including the President of the United States, which were important for managing the crisis.

Your organization was able to win a client who is sponsoring an online concert whose mission is to support the advocacy of Violence against Women. The concert will have the performances of different groups and singers, all of which are females.question: As a professional who handles/manages an event, can your event attract the opposite sex as an audience? How?

n 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place.”   The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…

Identify two health care issues in the workplace. From therea)Which may be considered ethicalb)Which may be considered legalIf you think it is covered by both, justify your answer.

Assess four reasons why it is important for an organization to pass a sexual harassment bill

Some Policies for Inclusion of the LGBTQ and Disabled People Include Awareness and Sensitivity Training Accessible Work Place Design  Inclusive and Benefits Policies Give Sound recommendations and justifications for the inclusion of new/improved policies provided.

d iscuss the potential consequences of neglecting employee appreciation in the workplace.

The impact of social media and cameras in the courtroom summarize the social issue and how it intersects with probation services. Consider incorporating relevant data or statistics to support your summary.

3) Why is firing an employee stating his HIV status discriminatory?

4. What practice can an organization undertake to ensure all employees are working to create a culture of diversity and inclusion? A) evaluating performance of behaviours on a continuous basis B) creating ad hoc groups within the organization to monitor diversity C) confidential surveys to minorities to determine their level of inclusion D) confidential surveys of clients and suppliers to determine their view of the organization's diversity program

Why would employers want to fire employees whose dependents are having serious health problems? Should this practice be illegal? What do you think would be the reaction of employees with healthy dependents who suspect this might be happening? Explain.

cenario: The sales manager at Signa life insurance felt that many potential clients responded fearfully to the sales representatives' calls. They replied to the representatives' questions suspiciously or treated them as untrustworthy. This issue caused a severe downfall in the sales. To understand the barriers between customers and sales representatives, a team led by Ali started working on this issue and discovered that sales representatives who did not acknowledge their clients, distress felt dishonest. The representatives' more aggressive sales tactics seemed only to increase their clients' negative emotional responses. Sales representatives who looked at their job from the customer's perspective successfully made sales. Mr. Ali started an emotional awareness training program for its sales staff. Over time, as Ali's team expanded their emotion-based program, Sigma Life insurance sales rose by tens of millions of rupees. The training in emotional awareness shows that companies can…

"Across the World With the Singapore Girl" and "Singapore Airlines SQ Girl"  discuss how these videos might be perceived by Singapore Airlines cabin crew.

Explain the logic behind these two quotes: 1) "A complaint is a gift" and 2) "The customer who complaints is your friend".