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Test - PMT 0140 Team Management and Leadership Exam 7.1 - Summarize team conflict resolution techniques. Question 8 of 16. Carl’s policy analysis input is needed for a briefing that Susan, his co-team member, is putting together for higher-ranking officials. Since the group lacks an online collaboration site, Carl sends an email with the information, but it is never delivered. After the brief is put together, without Carl’s inputs, Susan decides to sends it to Carl with an explanation of the situation and asks for him to review it for any oversights or imperative changes. This is an example of which conflict resolution technique? O Accommodation O Avoid O Bargaining O Collaboration () Mark for follow up [ « Back ] [ Save / Return Later ] [ Summary ] [ Next » ]
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Related Questions
Read the scenario, considering the frame of mind necessary for effective revision and proofreading, and then answer the question.
Laurice, Sean, and Maureen are working on a status report presentation for a client. Laurice and Maureen use Google Drive to share and
collaborate. Their coworker, Sean, is reluctant to use Google Drive because he is uncomfortable sharing his work. Consequently, he
works on his sections of the presentation in isolation. When the team gets together to run through the presentation, Sean's part is
noticeably different.
What advice should you give to Sean?
O Be willing to allow others to make suggestions during your composition process.
Sharing will result in groupthink.
Don't share with others during the drafting process, or you will violate intellectual property laws.
arrow_forward
In this fictional situation, you are an experienced project manager and are mentoring a new employee, Pat, who is new to the business environment and is struggling with composing proposals and reports.
You decide to draft a job aid (Memorandum) to help Pat learn more about drafting communication documents that are a component of the job. In your document you will:
Define the difference between the:
Problem Statement & Statement of Purpose
Hypothesis & Null Hypothesis
Describe:
The writing style of a Formal Report.
Coherence techniques.
Steps to Enhance Credibility.
Describe how a Short Report differs from a Formal Report.
How “MODEL DOCs" (you include in your report as visuals) exemplify the components of the short report.
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Persuasive Argument for Requesting a Raise
Introduction:
In this discussion forum, I will present a persuasive argument for requesting a raise, using the influence strategies presented in the lesson. Requesting a raise can be a challenging task, requiring a careful approach to effectively convince the employer of one's value and contributions to the organization. I will employ the reciprocity and social proof strategies to build a compelling argument for a raise, focusing on the tangible value I have brought to the company and the positive impact it has had on the organization.
Argument:
1. Reciprocity: I would begin by expressing gratitude for the opportunities and experiences provided by the company. I would acknowledge the value of the organization's investment in my growth and development, which has allowed me to contribute significantly to the company's success. By demonstrating gratitude and acknowledging the support received, I tap into the principle of reciprocity. This…
arrow_forward
When his coworkers raise concerns about his professionalism, Malik decides to ignore them, and not to respond to their concerns. Given Malik's approach to managing this conflict, which of the following is the most likely outcome?
A. The interpersonal problems between Malik and his coworkers don't get resolved, causing frustration
B. Malik's coworkers are likely to take advantage of him in the future
C. Both Malik and his coworkers are conditioned to seek expedient rather than effective solutions
D. Malik fees vindicated and his coworkers fee defeated and humiliated
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what subject line would you pick for an email on this scnerio?
You recently made a payment of $250 to a local non-profit charity organization through an annual-giving campaign that your employer sets up. This is your 5th year participating and, for reasons of your own, you haven't felt the need or the care to share to whom your donations go with your coworkers — and have preferred to keep this a private matter — between you and Human Resources (HR).
One day, while eating lunch with your colleagues in a crowded restaurant, Abigail Keller, HR's newest office administrator, unexpectedly stopped by your table to commend you directly on your generosity. In her sincere excitement, she enthusiastically informed you in front of your peers that you happened to also make the biggest contribution of all the members in your department this year. She additionally mentioned the name of the organization and detailed the amount of your charity to it.
Although you know no harm was directly intended,…
arrow_forward
QUESTION 6
Nancy says to Kip, "When you authorized the discounts, I never heard all the details. Do you mind telling me about some of the clients who were upset and what you did to address their concerns?" Nancy is using
a.
A disguised statement
b.
A probing question
c.
A cross-examination question
d.
A rapport-building question
QUESTION 7
Nancy tells Kip, "Now that we have heard each other's version of what happened, we should re-evaluate what constitutes a 'reasonable complaint.' " Her goal is to create (a)
a.
Individualism
b.
Counter-narrative
c.
Shared meaning
d.
Confirmation bias
QUESTION 8
Knowing what your triggers are and adjusting your behavior and expectations accordingly are considered mastery of which emotional intelligence (EQ) domain?
a.
Self-Awareness
b.
Self-Management
c.
Empathy
d.
Relationship Management
QUESTION 9
During a case in which a woman successfully sued…
arrow_forward
71) What are individuals called who are designated by employers so that all workers may seek informal, confidential assistance to work through problems without losing control over how their concerns will be addressed?
A) mediator
B) human resource manager
C) ombudsperson
D) arbitrator
72) A procedure whereby the employee and the company agree that any problems will be addressed by an agreed upon means ahead of time is referred to as
A) mediation resolution.
B) dispute resolution.
C) alternative dispute resolution.
D) negotiation resolution.
73) Which of the following is a method to use with alternative dispute resolution?
A) arbitration
B) mediation
C) mini-trials
D) all of the above
74) The idea behind this approach is to resolve conflicts between employer and employee through means less costly and contentious than litigation?
A) mediation
B) arbitration
C) alternative dispute resolution
D) trial…
arrow_forward
Give explanation
Read this email, and consider: If your purpose was to condense the body of this email into a single sentence, which of the following sentences should you use?
"Andrew, I really appreciated your participation and attendance at the meeting today. It was so great to see you. I was wondering if maybe you could forward me the memo you mentioned? I think it could be really useful for the project I’m working on today, and we’re getting a little behind so I’d really appreciate it. Let me know, and we should talk soon! Sincerely, Angela”
I really appreciated your participation and attendance at the meeting it was so great to see you today and you should send me that memo that you mentioned because I could really use it on this project I am behind on okay talk soon.
I was wondering if maybe you could forward me the memo you mentioned at the meeting today?
That memo you mentioned at the meeting today could be really useful for the project I’m working on…
arrow_forward
3. Which example of unethical behavior is most likely to result in servers punishment such as termination?
a . Excessive use of social media during work time
b. Use of hospital email for personal communication
c. Acceptance of item of nominal value from a vendor
d. Falsification of employee time sheet
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Ahmed was working on a product proposal presentation with three other colleagues. He felt disengaged from the group and was not committed to producing a good report. He believed that no one would notice his individual contributions and he would be able to get away with doing very little. His colleagues ended up developing the presentation content on their own and presenting their work to the executives, without Ahmed’s help. Ahmed’s colleagues wanted to make sure they impressed the executives. The presentation was praised by the executives at the company. After investigating who worked on the different aspects of the project, Ahmed’s team leader found out that he did not contribute to the presentation.
Explain Ahmed’s and his colleagues’ behaviours in relation to compensation and social loafing. You should also suggest ways that his team leader could ensure that Ahmed does not behave in this way for future projects.
arrow_forward
SEE MORE QUESTIONS
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Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning
Related Questions
- Read the scenario, considering the frame of mind necessary for effective revision and proofreading, and then answer the question. Laurice, Sean, and Maureen are working on a status report presentation for a client. Laurice and Maureen use Google Drive to share and collaborate. Their coworker, Sean, is reluctant to use Google Drive because he is uncomfortable sharing his work. Consequently, he works on his sections of the presentation in isolation. When the team gets together to run through the presentation, Sean's part is noticeably different. What advice should you give to Sean? O Be willing to allow others to make suggestions during your composition process. Sharing will result in groupthink. Don't share with others during the drafting process, or you will violate intellectual property laws.arrow_forwardIn this fictional situation, you are an experienced project manager and are mentoring a new employee, Pat, who is new to the business environment and is struggling with composing proposals and reports. You decide to draft a job aid (Memorandum) to help Pat learn more about drafting communication documents that are a component of the job. In your document you will: Define the difference between the: Problem Statement & Statement of Purpose Hypothesis & Null Hypothesis Describe: The writing style of a Formal Report. Coherence techniques. Steps to Enhance Credibility. Describe how a Short Report differs from a Formal Report. How “MODEL DOCs" (you include in your report as visuals) exemplify the components of the short report.arrow_forwardPersuasive Argument for Requesting a Raise Introduction: In this discussion forum, I will present a persuasive argument for requesting a raise, using the influence strategies presented in the lesson. Requesting a raise can be a challenging task, requiring a careful approach to effectively convince the employer of one's value and contributions to the organization. I will employ the reciprocity and social proof strategies to build a compelling argument for a raise, focusing on the tangible value I have brought to the company and the positive impact it has had on the organization. Argument: 1. Reciprocity: I would begin by expressing gratitude for the opportunities and experiences provided by the company. I would acknowledge the value of the organization's investment in my growth and development, which has allowed me to contribute significantly to the company's success. By demonstrating gratitude and acknowledging the support received, I tap into the principle of reciprocity. This…arrow_forward
- When his coworkers raise concerns about his professionalism, Malik decides to ignore them, and not to respond to their concerns. Given Malik's approach to managing this conflict, which of the following is the most likely outcome? A. The interpersonal problems between Malik and his coworkers don't get resolved, causing frustration B. Malik's coworkers are likely to take advantage of him in the future C. Both Malik and his coworkers are conditioned to seek expedient rather than effective solutions D. Malik fees vindicated and his coworkers fee defeated and humiliatedarrow_forwardwhat subject line would you pick for an email on this scnerio? You recently made a payment of $250 to a local non-profit charity organization through an annual-giving campaign that your employer sets up. This is your 5th year participating and, for reasons of your own, you haven't felt the need or the care to share to whom your donations go with your coworkers — and have preferred to keep this a private matter — between you and Human Resources (HR). One day, while eating lunch with your colleagues in a crowded restaurant, Abigail Keller, HR's newest office administrator, unexpectedly stopped by your table to commend you directly on your generosity. In her sincere excitement, she enthusiastically informed you in front of your peers that you happened to also make the biggest contribution of all the members in your department this year. She additionally mentioned the name of the organization and detailed the amount of your charity to it. Although you know no harm was directly intended,…arrow_forwardQUESTION 6 Nancy says to Kip, "When you authorized the discounts, I never heard all the details. Do you mind telling me about some of the clients who were upset and what you did to address their concerns?" Nancy is using a. A disguised statement b. A probing question c. A cross-examination question d. A rapport-building question QUESTION 7 Nancy tells Kip, "Now that we have heard each other's version of what happened, we should re-evaluate what constitutes a 'reasonable complaint.' " Her goal is to create (a) a. Individualism b. Counter-narrative c. Shared meaning d. Confirmation bias QUESTION 8 Knowing what your triggers are and adjusting your behavior and expectations accordingly are considered mastery of which emotional intelligence (EQ) domain? a. Self-Awareness b. Self-Management c. Empathy d. Relationship Management QUESTION 9 During a case in which a woman successfully sued…arrow_forward
- 71) What are individuals called who are designated by employers so that all workers may seek informal, confidential assistance to work through problems without losing control over how their concerns will be addressed? A) mediator B) human resource manager C) ombudsperson D) arbitrator 72) A procedure whereby the employee and the company agree that any problems will be addressed by an agreed upon means ahead of time is referred to as A) mediation resolution. B) dispute resolution. C) alternative dispute resolution. D) negotiation resolution. 73) Which of the following is a method to use with alternative dispute resolution? A) arbitration B) mediation C) mini-trials D) all of the above 74) The idea behind this approach is to resolve conflicts between employer and employee through means less costly and contentious than litigation? A) mediation B) arbitration C) alternative dispute resolution D) trial…arrow_forwardGive explanation Read this email, and consider: If your purpose was to condense the body of this email into a single sentence, which of the following sentences should you use? "Andrew, I really appreciated your participation and attendance at the meeting today. It was so great to see you. I was wondering if maybe you could forward me the memo you mentioned? I think it could be really useful for the project I’m working on today, and we’re getting a little behind so I’d really appreciate it. Let me know, and we should talk soon! Sincerely, Angela” I really appreciated your participation and attendance at the meeting it was so great to see you today and you should send me that memo that you mentioned because I could really use it on this project I am behind on okay talk soon. I was wondering if maybe you could forward me the memo you mentioned at the meeting today? That memo you mentioned at the meeting today could be really useful for the project I’m working on…arrow_forward3. Which example of unethical behavior is most likely to result in servers punishment such as termination? a . Excessive use of social media during work time b. Use of hospital email for personal communication c. Acceptance of item of nominal value from a vendor d. Falsification of employee time sheetarrow_forward
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Recommended textbooks for you
- Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning