preview

A Discussion On Organizational Culture

Better Essays

It is the fourth day of the retreat and fifteen people are sitting in a conference room on the bank of the Mohican River in Ohio. The conversation is difficult; to the rhythm of brief respites of silence, the careful culling of words betrays the veiled tension. The moderator has been facilitating a discussion centred on the difference between leading and managing; many wonder: “What’s the point?” Everyone attending - mostly individuals who for years have been deeply immersed in a traditional manufacturing shop floor environment - work at Tool, Inc., a hierarchical organization where workers followed supervisor’s orders, who in turn executed the senior team’s strategy and mandates. To participants, facilitators look like supervisors, so they impatiently wait for an order. But they are not ordering, but asking. Naturally, it took them a few days to connect with the facilitators, who had been laboriously kneading them into a mind-set where such an intangible conversation about organizational culture would even be possible. After an hour of persistent nudging, one jaded machinist finally summarized Tool, Inc.’s culture: “Do your eight, hit the gate”. It would take more than just one retreat - and participants from every role, layer and team across the organization - to finally achieve the headroom necessary for the conversation facilitators meant to have that day. Defining the many differences between leading and managing was, of course, not a purely semantic pursuit. Tool,

Get Access