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Academic Advising Virtual Team

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The team that I would like to discuss going virtual would be the Academic Advising team at Baker College. The newly designed virtual team would be answering all student questions by email, phone or chat. Academic Advisors work from home; the position would be completely remote. An economic advantage of this virtual team for Baker College would be the decrease in office supplies (paper, ink, office space and shredding services).
Communications between the team members would be the first strategy to be developed. Email would be the primary communication method. Training for staff happens prior to the professional advising team going live virtually. Brought together for training, employees would have the opportunity to build social relationships with each other as well as the leader (Katzenbach & Smith, 2013). All staff have the opportunity to share best practices or better ways to complete tasks and communicate moving forward. Team members can share with the leader ways to improve so they can collaborate on new processes that are more efficient as the virtual team develops (Katzenbach & Smith, 2013). Future communications outside of in person trainings, which are twice a year, would be weekly team update emails. A weekly team update email is implemented rather than …show more content…

Through continuing educational trainings hosted virtually, staff will learn how to successfully collaborate and learn the skills on how to handle conflict management and appreciate each other (Katzenbach & Smith, 2013). Individuals will be able to do these trainings asynchronous. Technology such as a Wiki or Google Documents will be used when teammates are collaborating on projects, so all the information is in one place that all team members have access as long as they have the internet. Since individuals will all learn how to collaborate, they will use these practices when working with others on problem solving, projects or new creation of

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