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Assessing Patient Satisfaction With The Services Accessed Under The National Health Insurance Scheme At Fmc Keffi Essay

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METHODOLOGY
3.1 Study Design:
This is a cross-sectional study to assess patient satisfaction with the services accessed under the national health insurance scheme at FMC-Keffi.

3.2 Description of Study Area:
FMC-Keffi is a government hospital, located in Keffi, Nasarawa State, Nigeria and it is one of the foremost hospitals in Nigeria.

FMC-Keffi came into existence in July 2000, following the takeover of the former General Hospital Keffi by the Federal Government.
The centre was established with the vision to emerge as a centre of excellence in healthcare delivery among other objectives.
It is a 200-bed hospital and has a total staff strength close to 1000. There are 3 main broad departments namely Administration, Clinical Services and Finance.

It is located about 52 kilometers from Abuja, the nation’s Capital and by virtue of its strategic location on the very busy road linking the North-Central, North-Eastern and South-Eastern road networks to the nation’s capital; FMC-Keffi is often referred as the nations’ “Safety Valve” (due to the high Rate of Road Traffic Accidents along the busy highway).
Also, the fact that the FMC-Keffi is near to the nation’s capital, coupled with its proximity to the neighboring states of Benue, Plateau, Kaduna, Kogi, and Niger states, contributes to the increase in the number of referral cases to the centre, making it to attend to several to patients daily including NHIS enrollees.

3.3 Study population:
The study population is the NHIS

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