METHODOLOGY
3.1 Study Design:
This is a cross-sectional study to assess patient satisfaction with the services accessed under the national health insurance scheme at FMC-Keffi.
3.2 Description of Study Area:
FMC-Keffi is a government hospital, located in Keffi, Nasarawa State, Nigeria and it is one of the foremost hospitals in Nigeria.
FMC-Keffi came into existence in July 2000, following the takeover of the former General Hospital Keffi by the Federal Government.
The centre was established with the vision to emerge as a centre of excellence in healthcare delivery among other objectives.
It is a 200-bed hospital and has a total staff strength close to 1000. There are 3 main broad departments namely Administration, Clinical Services and Finance.
It is located about 52 kilometers from Abuja, the nation’s Capital and by virtue of its strategic location on the very busy road linking the North-Central, North-Eastern and South-Eastern road networks to the nation’s capital; FMC-Keffi is often referred as the nations’ “Safety Valve” (due to the high Rate of Road Traffic Accidents along the busy highway).
Also, the fact that the FMC-Keffi is near to the nation’s capital, coupled with its proximity to the neighboring states of Benue, Plateau, Kaduna, Kogi, and Niger states, contributes to the increase in the number of referral cases to the centre, making it to attend to several to patients daily including NHIS enrollees.
3.3 Study population:
The study population is the NHIS
Fortris Hospitals were founded in 2001 by Malvinder Mohan Singh and Shivinder Mohan Singh. The group is headquartered in Delhi and caters to populations in India and Singapore. Fortris hospitals generate an annual revenue of ₹47593.4 million(US$730 million).
This hospital is a 65-bed rural hospital but it is the job of every hospital to give the best patient care possible. With a
Evaluating patient satisfaction shows that there is a link between employee attitudes and patient satisfaction scores (Ransom, Maulik, Nash & Ransom, 2012). If employees are unhappy or dissatisfied, it is difficult to conceal this when interacting with patients and other staff members. The primary reason for evaluating employee satisfaction is to attempt to identify the problem and try to resolve them before an impact on patient care can be seen (Ransom et al., 2012).
Lisette Saucedo is the President of Staffs, and incorporating Sandeep Thilwal she is the manger and deals with the administrative aspect of the health department. This organization was created within this year and the goal is to expand by going nationwide. The particular place we want to create our organization
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Patients’ satisfaction surveys are useful in identifying ways of improving your practice. It demonstrates that the practice is interest in the patients’ views and is interest in improving the quality of the institution. After analyzing the results of the surveys, it is important that the establishment acts on the results. The results should be used as a method of improvement and not as a way to place blame. There are several methods of using surveys as a data collection tool. Surveys can be mailed, performed electronically, or in a face-to-face interview. The World Wide Web, social media contexts, and technology have turned around the way people communicate, broadening consumer ability to create and share product or service-related
A leading community development financial institution (CDFI) with over $300 million in assets under management, NFF has provided $575 million in financing and access to additional capital in support of over $1.5 billion in projects for thousands of organizations nationwide. In partnership with others, we 've also supported the provision of more than $120 million in grants to nonprofits for recovery, capital and planning grants and reserves.
This assignment addresses the organizational changes and developments occurred at King Edgar Hospitals Trust, which was formed in April 2002, by merging three hospitals. This was carried out under pressure of government in order to reform Healthcare services provided by the hospitals. For complete one year, the trust was under the immense media coverage due to its waiting list and its continuous delay in healthcare services and huge financial deficit. After discussing all problems the trust was facing, board made some decisions and strategies to improve the functioning of hospital. They asked Tracey Burns to take the lead, who was a former matron.
The purpose of this paper is to gain an understanding of Patient Satisfaction Research in health care. By understanding the definition of patient satisfaction as well the use of patient satisfaction surveys in health care, others will be able to comprehend how managers of Health Care Organizations use the scores to improve the quality of care in their organization. After defining patient satisfaction research, then the question will be answered on how patient satisfaction surveys are used in health care, what influences patient satisfaction, how these surveys and
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The MFI in India has been facing a lot of challenges in India recently. The challenges faced by MFI’s are listed below:
In this department Emergency patients are treated that are the result of road accidents , bomb blast in any part of the city or any other type of emergency occur so all the time a team with full equipment is ready to deal with that emergency situation in the hospital. The emergency department is reserve for only emergency cases every morning from 8 am to 2 pm ,after 2 pm it is opened to every patients to treat free of cost because it’s a Government hospital and there is a huge rush in the
needed were not always covered by the public healthcare coverage, and were getting more expensive, and the public system was not doing anything to better cover the needs of its people. The majority of those interviewed for this study would have supported a national health insurance scheme based on how the system would be funded, and how it was structured. Consensus was that the system should take into account the amount people have the ability to pay and should still help the poor.
Kenya’s health care system has remained largely centralised with decisions taken at MOH headquarters from where they are conveyed top-down through the provincial medical officers to the district level. Centralised functions at the headquarters include policy formulation, coordinating activities of all health players (government and non-governmental organizations), initiating and managing implementation of policy changes on various issues including charging of user fees, and undertaking monitoring and evaluation of impact of policy changes at the district level.nb
The Kerala State Financial Enterprises Ltd. Popularly known as KSFE is a Miscellaneous Non Banking Financial Company (MNBFC).It is fully owned by the government of Kerala. It started functioning on November 6, 1969 with Thrissur as its headquarters. It started with a capital of Rs 2, 00,000, 45 employees and 10 branches .It has 7 Regional Offices at Thiruvanthapuram, Kollam, Kottayam, Ernakulam, Thrissur, Kozhikode and Kannur.