OUR LADY OF FATIMA UNIVERSITY
ANTIPOLO CAMPUS
A BUSINESS
CASE STUDY
AT&T PROJECT
MANAGEMENT CENTER OF EXCELLENCE
Communications Leader Promotes Project Management Leadership
Submitted to:
Dr, Marmelo V. Abante - CCS Dept. Head / Project Management Professor -
Submitted by:
Brioso, John Oliver P.
- Student -
AT&T PROJECT
MANAGEMENT CENTER OF EXCELLENCE
Communications Leader Promotes Project Management Leadership
INTRODUCTION
As a world leader in communication technology, AT&T connects people from all around the globe. Just as consumers and businesses rely on AT&T services to stay connected, AT&T relies on internal resources, in particular project and program managers, to remain a best in-class service
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• Minimize impact to standard business operations within the affected units.
• Craft a favorable and secure agreement between the Department and the selected vendor.
•
PROJECT MANAGEMENT PLAN
To support the AT&T Project Management Community, the PMCOE established consultants who were designated to support the various business units within the company. This business unit specific support provided the guidance and resources project management community members required even more intensive consulting was provided upon request to ensure that all needs were met.
To understand which services were most important to the AT&T Project Management Community, the PMCOE distributed both company-wide and business unit surveys to identify problem areas (e.g. leadership support, adequate training, etc.) and determine what needs its audience had which could potentially be met by the center. Initial discussions and survey findings helped to tailor the PMCOE offerings to provide the best payback of investment for both the PM Community and PMCOE efforts.
Since effective communication was a vital element to the success of the project, the PMCOE established a formal Communications Management Plan which promoted awareness and use of PMCOE products and services throughout the company. As companies merged, targeted emails to known project and program managers of each legacy company were used to announce the
Over the past few years, project managers and Project management has shown tremendous growth. Project management has evolved over the past several years from an activity in an organization to a discipline in its own right. Many professional bodies exist today to represent project management as a discipline, Some of which include, PMI, Prince2 Foundation, PM Bok.
Larson, E., & Gray, C. (2010). Project management, the managerial process. (5th ed., p. 158).
PM within organizations is gaining momentum and an indispensable component of the work flow procedure. Improving organization project management can effectively improve an organization use of resources. Nevertheless, if an an organization does not possess a clean target and does not follow project phases no one willing enters into the transformational journey. The issue is the bottom line in PM, whether it is to better the organization financially, ethically, or for standardization of procedures. Constitutions must be cognizant of the elements and competencies required to receive a successful PM outcome. In the closing, business should have an active strategy to revise and adapt to the shifting marketplace.
In the current business environment, the demand for project managers is ever growing. In short, project management is a provisional project constrained by time, cost and scope (A guide to the project management body of knowledge, 2013). Between the immense organization, optimization, and communication assets skilled project management brings to a project, it is easy to see why project management is a booming field of study. Furthermore, project management can be both financially and personally rewarding when long term milestones and goals come to fruition.
Gray, C. F. & Larson, E. W. (2008). _Project Management: The Managerial Process_. Boston, MA: McGraw-Hills Companies, Inc.
In today’s competitive economic climate, most project managers and organizational leadership has concluded the importance of the positive impact that project management leadership has contributed to the organization and on their projects and programs. This positive impact has caused most organizations to implement Project Support Offices (PSO). Within the Project Support Offices (PSO) there will be an understanding of the importance of the as-is and the to-be process is to managing projects and programs. The Project Support Office (PSO) uses this very effective technique in transforming vision into results. This technique is used to develop and populate an As-Is and To-Be diagrams. The As-Is diagram depicts the present state of the organizations, project or program process, culture, and capabilities. The To-Be diagram depicts the desired future state of how the organizations process, culture, and capabilities will look in the future. This case study reviews the goals confronted by the Pizza Delivered Quickly (PDQ) business while further developing the multiple related sub-systems to achieve the Pizza Delivery Quick (PDQ) requirements and be able to manage the project (Wysocki, 2012).
The Consulting Service Company will lean on its relationships that have been built in the project management industry to take full advantage of an opportunity of a lifetime. We are looking to break into an industry that is not accustomed to utilizing project management to manage their office activities. Law firms are a new industry in which the project management professionals are
Today AT&T is a global networking leader focused on delivering IP based solutions to enterprise and government customers. Additionally, as AT&T pivots away from traditional consumer services, the company continues to offer consumers and small businesses a breakthrough alternative to traditional services. The company has progress
As one of the largest global information technology (IT) company in the United States, Hewlett-Packard (HP) produces numerous of hardware and develops many software. Not only concentrated in hardware and software manufacturing and developments, external IT consulting is one of the highlighted services which is provided HP’s Services division. In order to increase competitive advantages, Ron Kempf, the direct of project management competency and certification at HP, brings together the firm’s various stakeholders to conduct a needs assessment to determine what type of training would be needed. 2,500 client-focused project managers and support staff around the world are the candidates in the needs assessment. Based on cost-benefits analysis, ESI International is chosen to conduct the needs assessment with the designation of “project management professional” (Lepak & Gowan, 2010).
The role of the project management office (PMO) has increased nowadays, as many organizations are implementing it. According to PMI (PMI 2011), organizations with a PMO report more projects coming in on time, on budget and meeting intended goals to those without a PMO.
The project manager’s authority is too low, has a short time to review the project proposal, difficult communicate with the user department and receive less support from senior management. Additional, the project manager lack of human resources, employees were understaffed, and no senior analysts were available. It is difficult to implement the project in this satiation that lack of support, less time and too much task. Therefore, the project management office is extremely critical. The project management office can build their project managers team, hire temporary employees and senior analysts in need.
As according to the AtekPC Project Management Office case, the purpose1 of a PMO is to fulfill the need for greater discipline in managing IT projects. Moreover, it establishes or enhances project management skills, process, and governance structures within an organization (Applegate Pg. 462). The director of Application Development, Richard Steinberg, described AtekPC’s PMO’s purpose as a “methodology” for managing projects with standardized practices. As stated within the case, the main purpose of the PMO is to provide standardization in managing projects of large, complex scales as well as gain improvements in planning and performance of initiatives (Applegate Pg. 465). The case generalizes
This document is an annotated outline for a Project Management Plan, adapted from the PMI Project Management Body of Knowledge (PMBOK) and IEEE Standard for Project Management Plans. The Project Management Plan is considered to be a “Best Practice” template by the ETS Enterprise Program Management Office (EPMO).
This assignment will address three areas of project management that stood out while taking this program. Project integrated management, project communication, and project stakeholder management. A discussion on how they are executed will be presented. As more courses were taken during this project management graduate program, many of the project management concepts became clear and revealed more of the interdependencies and intricate dynamics that are required for successful project management.
This report was compiled by a team of professional project managers and gives an objective insight to the project in full.