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B2B Buying Behavior

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Factors affecting consumer behavior in B2B markets in India

B2B buying behavior is influenced by a selection of variables. These variables are divided into four fundamental classes:

1. Environmental 2. Organizational 3. Interpersonal 4. Individual

Table below illustrates this classification and exemplifies variables being used. The variables are also grouped in task and nontask variables that apply to all other classes. The task variables are directly related to the buying problem, and the nontask variables are broaden beyond the specific buying problem. To separate variables into task and nontask are not always obvious, so the one being predominant ought to be chosen in many cases.

Table: Variables influencing …show more content…

Competition in B2B marketing

Competition comes if the buyer starts vertical integration i.e., it starts to manufacture what it was buying from the firm. Vertical integration is of two types as follows:

• Forward vertical integration in which the vender can start to manufacture the product it was selling, for example the cloth maker starts to make readymade garments, or the television picture tube maker starts making television sets. In such case there is loss of a customer.

• Backward vertical integration in which the buyer starts to make the component he was buying for going in to his manufacture. For example, the cloth maker starts making yarn and television maker starts making the television picture tube. In such cases also a customer is lost.

Tools used for Advertising and Promotion in B2B Marketing in India

Due to technical nature of industrial products, the promotional strategy for industrial goods is different than consumer goods. The preference for personal selling is more in industrial product promotion than the use of advertising, sales promotion, publicity, public relations. There are various steps involved to achieve effective industrial communication program like establishing the communication objectives, identifying target audience, determining promotional budgets, developing message strategy, media selection, evaluating the promotion program, integrating promotional program. Industrial marketers use advertising to create

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