Thanks for the response.
The improvement activities that you were doing before worked, as you began to reach 97% OTD. You’re efforts to refocus on those tasks now is very much appreciated. Below I have commented on each of your bullet points and remember my comments refer to all employees that enter orders not just CSR’s.
1. How are new employees being trained? I would expect ongoing conversations/meetings during their first 6 mos. related to OTD, CSR Follow ups, and other service expectations on a regular basis. The newbies need to understand their role in the success and growth of the company by providing excellence in customer service. Is this being done?
2. These reports need to be created weekly, the individuals involved need to be alerted to the fact that they succeeded or failed. I wouldn’t be opposed to posting/emailing a scorecard with names on it to create competition.
3.
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When a customer orders material one of the first questions they should be asked is “when do you need it”. Once that’s understood then we can strive to use customer service follow ups to ensure the date is hit (obviously, there needs to be negotiation on the date up front if the customer is unrealistic). Everyone needs to be held accountable to this expectation and it’s not an option to enter the date incorrectly.
4. Effective management of follow-ups, managing shipping delays, and communicating updated information to the customer is key to our success. Part of this is renegotiating RDD’s with the customer if there are supplier delays, at this time the date in the system must be
It is becoming apparent that the ever changing environment in the global marketplace requires a swifter response time from businesses and their supply chains. The era when production was moved overseas, so businesses can take advantage of low-cost labor is coming to an end, because businesses are not only competing on price but also on time. The owner of Zara, a Spanish clothing store knows this first hand, and has turned supply chain management on its ear, making his company the “envy of the industry” (Ferdows, Lewis, & Machuca, 2004).
1. A fast-food restaurant asks customers to evaluate the drive-thru service as good, average, or poor. What level of data measurement is this classification?
Fully explain emotional intelligence, and give two (2) examples of the concept. Next, examine the concept of “emotional quotient” compared to traditional “intelligence quotient.”
Select an existing production organization. Analyze the organization’s current vision, mission, business strategy, operation strategy, supply chain, total quality management, just-in-time philosophy, forecasting method, statistical technique, facility location, work design, project life cycle, and project management. Note: You will need this information in order to complete this and subsequent assignments.
The company that I will be writing about is called Aleve. Aleve is an OTC drug that is made from the company known as Bayer. This medication is known for being a pain reliever that provides relief for a variety of condition. Just like any other company, Aleve has to be able to create a marketing plan. This plan has to be very strategic in order to gain customers and investors. The company must choose a market that they want to target. By doing this they must find out information about their competitors. This information will help them to come up with a marketing strategy that will tell customers why they should
9. The labor relations term for a one-time payment made to adjust wages which does not affect an employee's hourly base wage rate is:
Becoming the division that will create its own surplus in budget separate from Samsungs overall budget
I just wanted to pass along an update. I got with Kathy for more clarification on what needs to be changed and I am currently working on the requirements.
Suppose Honest Tea has hired you as a consultant to evaluate the completeness of their strategy for future growth. Base your evaluation on the provided SWOT analysis. Provide a rationale for your response.
The CPA is there to help the business. In this case, the CPA was not the best, but the CPA could help with the financial process. Setting better controls, which would make his job then easier.
Immediate results are necessary in order to keep production from further delays in order to comply with the company’s mission which is to achieve stable and predictable results.
I regret to inform you that we cannot meet the timetable agreed upon for the shipment of your order, it might be placed for a month later. We hurry with work to get it done in time, but our working line will be delayed because our supplier of raw material cannot ship on time and we also lack off some kind of materials to finish the last producing chain. Hence we must to wait them and we were try to find another resource to catch up with the rate of progress. I accept full responsibility for this misunderstanding, please accept my
How is the training being conducted on existing reps and new hires currently and how much time exactly is being allocated to that activity?
Not being able to guarantee a delivery time/date can put a company’s reputation in jeopardy as they may not meet customer expectations.
b. The selected vendor must clearly demonstrate the ability to meet customer lead times while conducting themselves in a safe manor.