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Caterpillar Research Paper

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Running Head: RESEARCH PAPER: CATERPILLAR 1 Research Paper: Caterpillar David M. Adkison American Military University RESEARCH PAPER: CATERPILLAR Abstract The topic of my research was the global management expertise and effectiveness of the company Caterpillar Inc., a global leader in the production and manufacturing of construction and mining equipment. I researched the company's website for core information and sought information outside the company for its global perspective. What I found 2 was that Caterpillar is more than just a number on the Fortune 500 list; it is a company committed to its vision and goals. Their focus on customer satisfaction is their driving force for global dominance, and the communication with …show more content…

In 1950 they established their first overseas subsidiary in Great Britain. Now, their global reach serves customers in more than 180 countries and coupled with their dealer locations, they serve more than 500 locations world-wide. This type of global presence is fundamental to their success in the global RESEARCH PAPER: CATERPILLAR market. The closer they are to their customer, the stronger their customer relationship becomes. This element of customer satisfaction is essential to their success and to 5 their future, because the more successful their customer becomes, the more successful they become. This commitment to their customer is evident in all aspects of their business. One of their goals over the next five years is to become the global leader everywhere they do business. They claim their customers will make more money with them than with their competitors (Caterpillar Company, 2011). Elements of their business that will continue to set them apart from their competitors include having products, services and solutions that help their customers succeed. Their supply chain and distribution system give them a competitive advantage over their competitors, and they have a superior business model with proven results. Their mission is to "enable economic growth through infrastructure and energy development, and to provide solutions that protect people and preserve the planet" (Caterpillar

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