Creating and Implementing Knowledge Management
Knowledge management can be very essential to people in leadership positions that is required to make executive decisions on behalf of a company or organization. However, it is necessary for individuals holding such position to have a thorough understanding of the knowledge management process. Therefore, this paper discusses the best practices for creating and implementing a knowledge management project and discuss measurements, metrics and potential resources for data exists and how each are incorporated into the design of a system.
According to Dataware Technologies (1998) there are seven steps for designing and implementing a knowledge management project and supported by Bevan (2011). The seven steps are: identify the business problem, prepare for change, create the knowledge management team, perform the knowledge audits and analysis, define the key features of the solutions, implement the building blocks for knowledge management and link knowledge to people”. The first step is pretty much self explanatory and the objective of the first step is for the company to identify the problem. By identifying the problem, the focus area has been determined and it will keep all involved in the knowledge management process from deterring away from the
Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
The technology is changing rapidly; it is used for the survival of the companies in the market. There are different IT based tools used by the different organisations according to their structure and requirements of the organisation. Some of the IT based tools are: internet, brainstorming sessions, video-conferencing, knowledge maps, and many others.
Knowledge Management is one of the most recent change administration methodologies, basically investigated by business, administration and steadily by the IT groups. The objective of knowledge management is to capture, store, keep up and convey valuable learning in a significant structure to any individual who needs it wherever and whenever inside an association. Fundamentally, knowledge management is coordinated effort at the association level. Knowledge Management can possibly alter the method for joint effort and use registering.
Knowledge Management can make a significant difference between ongoing or successful ventures of any organization in a world of accelerating change. Knowledge Management provides the ability to connect and cooperate complex ideas efficiently and can be beneficial even to expand when using strategic alliances. To make Knowledge Management work in an
The growing stream of articles on and consulting approaches to knowledge management practice today reveals a wide range of recommended processes and techniques. Unfortunately -- especially for managers looking for insights to guide knowledge management practices -- many of these recommendations often seem disconnected from each other, and in the worst cases, various recommended approaches even seem to be
There are two dominant streams of research on knowledge management in modern academic literature: the resource-based and the process-based. The first stream focuses mainly on the increase of knowledge stock and there use of knowledge repositories (Barney, 1991; Kamara et al., 2002). Knowledge management is viewed as a developing system of techniques and values by the means of which organization effectively acquires and uses its intellectual assets (Snowden, 1999).
Chapter 12 generally discusses the various processes that assist in managing business knowledge. The author of this chapter demonstrates clearly to the readers how knowledge management is closely related to information systems in three unique ways. The author also gives a clear explanation on why data, knowledge, and information should not in any way be viewed as interchangeable in any way. According to this chapter, knowledge is considered to be more valuable as compared to information that is more valuable as compared data due to the level of human contribution that is involved. The chapter on “managing business knowledge” elaborates on the two forms of knowledge that include explicit and tacit categories.
As there is rapid growth in the business sector and information technology in the global market there are many factors which has to be managed and changed with the time in order keep up with the growing technology and knowledge management is one of those important factors. The term knowledge management throws light on the procedure of how knowledge is used in an organization. Thus it includes
Knowledge management is a term and a concept which began in the early 1990s. Despite the popular notion that knowledge management only began as a practice with the rise of technology, it has been around as a concept for around 15,000 years. At that time in history, merchants, artisans, doctors, and others first began writing down their knowledge for future generations. In Mesopotamia, roughly 5,000 years ago, people began to have difficulty keeping track of all the clay tablets on which information was written and created the first organized knowledge management solutions, the library (Bergeron 2003). Over the years, even as human advanced technologically, the idea of knowledge management remained. Since the idea of knowledge management arose as a management idea in the 1990s, it has undergone several changes in definition as ideas have changed. First, in 1994, it was defined as “the process of capturing, distributing, and effectively using knowledge.” While this was a very straight forward definition, it had the disadvantage of not including any mention of the human element. Thus, in 1998, the definition was changed to be “a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets, which may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.” Finally, as technology has created more of an element of
Apart from the usual definitions, the most important definition of knowledge management is dependent on a comprehensive idea about the Knowledge management systems. According to Jennex (2008), the Knowledge Management systems (KMS) consists of the different components of IT/ICT, users, repositories, processes for using and generation of knowledge, culture for proper utilisation of knowledge, and the initiatives for the goals and measures related to the Knowledge management. The success of KM depends largely upon the success of KMS, as KMS has been regarded as the personification of KM (p.37).
Knowledge Management is defined as the process of capturing, distributing and effectively using knowledge (Davenport, 1994) 1. It can also be refer as a multi-disciplined method in order to accomplish organizational objectives by fully utilized and generate value from their intellectual and knowledge-based assets 6. Knowledge Management focuses on the gaining, creating, and sharing knowledge and technical foundations that support them 2. According to Grey, knowledge management is an audit of “intellectual assets” that highlights unique resources, critical functions and potential deadlocks which prevent knowledge flows to the point of use. It protects intellectual assets from decaying, seeks opportunities to improve decisions, services and products through adding intelligence, increasing value and providing flexibility (Grey , n.d) 5. On top of that, knowledge management includes a range of planning and practices used in an organization to classify, create, distribute and enable adoption of intuitions and experiences.
Knowledge Management is an organization’s methodology of making their intellectual assets as fully functional, or effective as possible. This is a systematic approach organized to enhance understanding. It’s the managing of information in a way that provides an organization with a competitive advantage.
The process of collecting, transferring, storing and making information useful is also known as knowledge management. In this, the organization is enabled to grow, adapt to changes and meet customer demands. The information age has a most certain influence on how the organization manages knowledge. This is true of whether that knowledge is unique to the organization, or shared to external organizations. Today there are various ways to collect and compile data and turn that data into useful information; however, without the use of knowledge management, then data, information, and knowledge is lost or misused. Through the knowledge management process the organization has the ability to learn as an organization. This is
Knowledge management, which is defined according to Rastogi (2000) as a systematic process with “activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goals”(p. 40). Furthermore, knowledge management provides a suitable platform for an organization to expand its information infrastructures (Thang Le & Fillion, 2007). With technological advances and the rising tech savvy consumers more and more organizations are implementing knowledge management systems from business firms to health care. However, in order to have an effective knowledge management system is dependent on various tangible as well as intangible factors such as on the type of manager, an administrator, the working staff, and technologies involved (Stromquist & Samoff, 2000).