E-Business Quiz

CRM is stand for customer relationship management it is an important concept nowadays in each business firms either small firms or large firms because it help to manage the customers within an organization by control them, attract them and maintain them within an organization. It is not a complex formal system simply it is a value that the business owner or manager place it in his or her business to improve the relationship with the lead, future or current customer.

The principle of _______________ means that each person should know to whom they report, and that managers should have the right to give orders and expect others to follow.

From an organizational and profitability standpoint, an efficient, easy to use, and unified CRM system, captures all key and critical data from sales and marketing to commercial operations, all the while focusing on sales process, sales efficiencies, and increasing sales, all contributing to the bottom-line profitability of the organization. Data has proven that CRM platforms increase the productivity and profitability of individual departments and subsidiaries, these same platforms and characteristics will have the same ramifications on a larger scale organization, especially an organization that spans the global footprint, such as

In business, it is important for companies to be able to communicate effectively. Each department of a company relies on the other departments as they add to the value chain. One way for a company to integrate its different departments is enterprise resource planning. ERPs are software programs that allow companies to join together data across operations on a company wide basis (Jessup and Valacich 248). ERPs store company information in a common database and allow all departments to access it from one central location (Koch). Companies without ERPS may contain many legacy systems, each operating with different

“Taylor Tech and Learning” is a small home based business located in Small Town, AR. Taylor Tech currently does not have a website but could use one to increase web imprint and bring more business to the company. The company is located within the city limits of the small town. The business is frequented by the local people but offers so much more than just a quick computer fix and great customer service. The company offers a range of services. Computer repair, lessons, and tutoring are all usually completed by calling to see if they have time to offer the services via phone call.

1. CRM and how it effects businesses, companies are losing up to 400% of potential income if they are not effectively using a management tool.

Describe the insight generation process used at Ben & Jerry’s. What benefits did Ben & Jerry’s achieve from utilizing the process?

When it comes to shopping cart solutions there are a range of options out in the market place ranging from free barebones products that require some knowledge for implementation to complete online store solutions that provide comprehensive services for organizations of various sizes. Which solution is selected depends on various factors such as available resources (IT staff, funding, time), flexibility, organizational size, customizability and organizational needs.

D & D online would offer a more convenient way for our customers to find our products with viewing and ordering from the web. Normally, customers would have to call an associate from D & D and find out when the next trade show, showcase, or large event D & D will be featured in attendance so customers can make their way to the venue just to see the merchandise. One main focus that would have to be kept is the same local, hometown business feel. Although D & D would be looking to expand out of the greater Indianapolis area, the focus that needs to be kept is the community. An online market would be extremely beneficial to the community and the business because the

The new Customer Relationship Management (CRM) will build a connected, collaborated, and integrated customer facing organization. CRM will have simplified features and a utilize cloud technology to support multiple departments within the organization. CRM users will be able to:

In order to establish a suitable CRM system and increase the success rate, understanding CRM processes is especially important. Building CRM system, there are many works need to do(). Firstly, the target customer market should be identified. Different customer strategies are focused on different target customer markets based on their profitability. Then, firms set customer objectives, for example, acquire customer satisfaction and loyalty. After that, the leaders and managers should support and commit the implementation of a CRM system. At the same time, when companies change their targets, a plan about changing

ERP software is designed to model and automate many of the basic processes of a company, from finance to the shop floor, with the goal of integrating

Customer Relationship Management (CRM): Customer relation management (CRM) is a cross functional enterprise system that computerizes numerous customers serving form in direct marketing, sales, customer service and accounting management. CRM allows a company to distinguish and focus on their best customer so that they can be held as a loyal customer for a longer period of time.

CRM (Customer Relationship Management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had

But, some of the disadvantages of customer relationship management system appeared at the same time. Company which using CRM is put too much focus on sales department and not integrate with accounting and marketing information, the customer relationships spread the whole life cycle but the company representative was forgetting and not connect with the service departments. In addition, the ability in performance will go down if the process of CRM dehumanized. It is because the system need people create the needed information and the human thought is needed to input information. The inputting data