Distributive Justice Essay

All employees analyze their environment and strive to be recognized and rewarded for their hard work and dedication they put into the company, in a word they are seeking justice. Justice can be defined as a person receiving what they feel they are entitled to and if they do not receive what they deserve, the situation may boarder on injustice. Unfortunately in today’s society justice and appreciation are not given out to all those deserving (Pinder, 1998). Within the Equity theory there are three justice theories. The first of which is distributive justice, this touches on if the referent feels that the outputs are fair that are given to the employees. This comes into play

Customer service studies show that when something goes right, customers give credit to the individual employee dealing with the problem; when something goes wrong, customers usually blame the organization itself. This fact makes it crucial for any

In order to maintain the quality and high customer satisfaction rate in many service provisions, managing complaint is the essential part which makes no exemption in health and social care setting. There are many statutory frameworks, code of practice and guidance regulating the service provision in health and social care setting.

The United States Federal Communications Commission, also known as the FCC, introduced the Fairness Doctrine to make broadcasters report controversial issues of public importance in a manner that was equally balanced, honest, and fair. Broadcasting companies were required to provide a certain amount of airtime reporting accurate and fair information both for and against public issues. Broadcasters were not required to provide equal time for opposing views, but were required to present opposing viewpoints. Broadcasters were received broader boundaries as how to how they were to provide those opposing views. Because under the constitutional right of free speech, the government wanted to insure that broadcasting companies provided both

The administration of punishment should serve the offender and should be in the form and severity that is necessary for the meeting of the objective.

I watched a video on youtube based on a restorative justice conference which is an example of restorative justice. The video was actors, that was fed actual victims and offenders words, during a particular conference. The conference started as any traditional restorative justice conference would, everyone se in a circle, and was told to give the name that they wish to be addressed as. After, the name introduction the facilitator set the ground rules, such as no verbal abuse, or curse words etc. Next, the offender a woman who burglarized the victim home, was allowed to tell her side, as to why she broke into the victims home. Once the offender shared her story, a sign of relief appeared across the victims face. The victim then proceeded to state

When it comes to managing a successful organization or a business, the one consumer whose opinions and relations matter would have to lie in the customer. In the case of medical services those affairs would lie mostly in the actions and satisfactions of the patients. In the medical community, their ratings and performances are measured through the customer relations departments. Grievances and complaints have shaped the world of medical policies, procedures, terms of conduct and response to grievances.

Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize

An average American employee must work for an entire year before he or she earns what the average American CEO earns in one day (Rezvani, Pirouz 6). The United States’ GINI coefficient, a measure of income inequality, sits at 0.590 – one of the highest marks in the entire developed world (4). A majority of wealth sits in the hands of less than one percent of the country and those lucky enough to fall under this percentage are catered to by politicians in search of reelection. That said, it is easy for one to wonder whether the “We the People” mantra has been replaced with a mantra of “We the Corporations” (10). Clearly, economic injustices transcend economic issues and affect more than a citizen’s bank account.

Assignment 2: Measuring Fairness Perception, pg. 192-193 For this assignment we were asked to think about a past outcome we received and based on this incident, record a response to the questions asked. There were four different categories of questions and we were to answer them using a 1 thru 5 scale with 1 being the lowest, the least amount, and 5 being the highest, the greatest amount. Procedural, distributive, interpersonal and informational fairness were the categories covered.

In chapter 1, Jay Baer says, “In business to business scenarios, customer experience will be more important than the price by the year 2020” lots of people, in this generation, are looking for experiences and they crave authenticity and memorable moments that would always be with them. Most businesses use the strategy of hugging their haters, but there are also a few who don’t at all. There are five reasons why businesses and organization don’t answer complaints; there are too many channels, too much feedback, they take complaints too personally, the fear of being scammed and they don’t have a customer service culture. Jay Baer says that a lot companies don’t answer them back because they don’t know where to start and don’t really know what say. There has been situations where they do answer their customers, but they don’t say the appropriate thing, making the problem worse. The fear of being scammed is a big one because most customers might just be complaining to get a free meal or get their money back, but there is a resolution to avoid

According to Ferrell, Fraedrich & Ferrell, “justice is fair treatment and due reward in accordance with ethical or legal standards, including the disposition to deal with perceived injustices of others” (Ferrell, Fraedrich, & Ferrell, 2015 p.163). Moreover, the distributive justice would be the perfect fit for the extent of responsibility for the loss of the inventors when it comes to the family members of Madoff and his contributors. Furthermore, the distributive justice is difficult to effect when one of the members in the relationship intends on taking advantage of the partnership (Ferrell, Fraedrich, & Ferrell, 2015 p.164). Thus, the contributors/supporters of Madoff’s action are just as responsible for the defrauding of the investors

Organization justice plays a very important role in employee motivation, loyalty, and well-being (Mc Shane et al, 2013). To minimize the feeling of injustice, corporate leaders have to understand well of the concepts, theory and forms of organization justice (Mc Shane et al, 2013).

The organizational justice (OB, p. 256) is taken to extremes. Implementing the same reward through the company notwithstanding local market and standard of living, notwithstanding individual performance creates the feeling of inequity and does not encourage doing better than the average. Attempts to minimize sabotage appear to focus on treating employees fairly and honestly, by

Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer 's evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation.