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Excel Scenario Week 3 CIS 211

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Excel Scenario's Scenario 1: A business professional calls the support desk looking to use Excel to organize data for the monthly expense report. He has never used Excel prior to this and has inquired about the functions that would support him with his task.

My general approach for this call would be to start off by explaining what Microsoft Excel is to the business professional. Microsoft Excel is an application used to create spreadsheets. It also provides the user with functions such as calculation, graphing tools, pivot tables, and so on. Following the basic description of the software I would then continue on be providing him with an in depth explanation of the features and functions that would be beneficial for his …show more content…

Press Ctrl + Enter and all of the blank cells will be filled with a zero value. At this point the business professional should be able to calculate his monthly average and get the correct outcome. I would stay on the call with them to ensure the steps I provided worked accordingly. I would also provide a link via e-mail to a Microsoft tutorial to walk he or she through the process again should they run into the same issue at a later date.

Scenario 3: A local grocery store owner has created a spreadsheet containing the types of inventory she carries within the store. The spreadsheet contains 235 different kinds of inventory, defined by price, quantity on hand, ordered quantity, and category. Every time she scrolls through the data set, she loses her placement. She is seeking assistance from the support desk to effectively scroll through the data sheet and manage this large data set.

Again, I would begin the call by letting the business owner know that I could help her get through this with a few simple steps that I would walk her through. This is a common problem a lot of users are confronted with when using Microsoft Excel, especially with large data sets such as the one she is trying to maintain.
What we need to do is walk you through the steps to be able to freeze, or lock rows and columns, which will allow you to keep track of your placement when you scroll through your dataset. To do this we need to use the Freeze Pane option provided with your

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