Case Study: HEB Organizational Culture Heather Baker Texas A&M University – Central Texas Case Study: HEB Organizational Culture Organizational Culture of HEB HEB began over 100 years ago with one small store in the Texas Hill Country. Currently, HEB has over 340 stores with over 76,000 employees across Texas and Mexico. HEB’s commitment to excellence has made them one of the world’s largest “independently owned food retailers” (HEB, n.d.). Since the beginning, the company has valued hard work and taking care of people. In an interview, HEB Houston Division President, Scott McClelland, stated “What makes HEB a little bit different is we work to invest in three things – reinvest in our customer so we can have the lowest prices possible, we invest in our partners pay and benefits and we invest in our communities” (Summer, 2016). HEB is the largest private company in Texas and in the top fifteen in the United States (HEB, n.d.). HEB is extremely involved in the community from the Feast of Sharing dinner at Thanksgiving to sponsoring multiple events within their communities to the company picnic. In Houston, HEB participated in the “Share Your Holidays” food drive. In this …show more content…
HEB currently sells about 50,000 food, drugstore, and general products online (Guy, 2015). HEB is using this form of business to help with the competition from WalMart and Kroger. In an interview, David Rogers, president of Northbrook, stated, “E-commerce is something that HEB wants to stay in the forefront of as it competes with Kroger and WalMart” (Guy, 2015). Chief Merchant and Chief Financial Officer for HEB stated, “We’ve been receiving calls for decades from Texans around the country who miss their favorite foods from home” (Guy, 2015). The new e-commerce business allows these customers to order their favorite products online or the HEB mobile app and have them delivered to their
Although retailers such as Walmart and Target do have loyal customer bases, they are not sitting idle as Amazon and other eCommerce firms obtain a greater market share. They are expanding their online profiles and offering similar shopping experiences. However, they hold one major advantage over Amazon. Every store can serve as a distribution center. Walmart is a perfect example. It has expanded its online profile to provide eCommerce services to its customers (Thau, 2014). Because every store serves as a distribution center, customers can receive their order much faster than Amazon can deliver it.
To understand the organizational culture of a company, one needs to start by looking at the history. Lakeshore Learning Materials was born from a divorced mother of three named Ethelyn Kaplan, who took a dream and a chance by moving her family to California in 1954 to open a toy store. When she started noticing that teachers were interested in her material, Ethelyn realized that she needed to expand her business into educational materials. 60 years later, Lakeshore Learning Materials has grown into a company with over 2000 employees, 60 retail stores throughout the United States and growing. Lakeshore Learning Materials is currently headed by Ethelyn’s grandsons, Bo and Josh Kaplan. Under the supervision of Bo and Josh, Lakeshore continues to be a leader in the Educational Materials, yet still able to keep the family culture that their grandmother started. Highest quality customer service and hard work are the core values that shape Lakeshore’s Organizational Strategy. These high expectations aren’t hard for employees at Lakeshore because the company is so loved by everyone that works there, that they give nothing less than the best.
Grocery shopping is more diversified and evolved than ever before. Individuals across the nation have access to everything from exotic products to unique delivery services. Often, specialty stores have limited locations whereas specialty services have a limited reach. However, two retailers have expanded to hundreds of locations while adhering to unexpected market positioning for previously untargeted market segments. Whole Foods Market and Trader Joe’s have become household names while also innovating beyond regional and national traditional chains. Despite comparable size in
Prepare a 10-minute presentation (10-15 slides, not including title or reference slide) on organizational culture and values.
Prepare a 10-minute presentation (10-15 slides, not including title or reference slide) on organizational culture and values.
Workplace culture is often hard to describe, because it means something different in every organisation and many times employees feel it’s ‘just the way things are’. But so often it can define a company and when it’s not working well, everyone knows about it.
The organizational culture at Weslaco is poor with a major level of doubt in the staff just concentrating on self-pick up, a defensive, or self-protection approach in the everyday workload. The organization has a statement of purposes of conveying superb medical services with a "We Care" patient's first mentality. Be that as it may, with the authority neglecting to legitimately prepare the staff either because of absence of the vertical information in every forte, absence of time, or disregard. The staff sees this as an absence of supervision, which can prompt pomposity and disregard of employment obligations. Be that as it may, a large number of the staff feel underestimated and question how an organization can neglect to offer any preparation of new gear or two new contracts. The staff has created doubt of the authority's sense of duty regarding the association's statement of purpose.
We believe that the success of H-Mart comes from the locations of their stores.H-Mart is one of the biggest supermarkets, which leads most of the asian consumers to them. H-Mart is a supermarket that is located in Canada, United States of America, and London. H-Mart is focused on bringing in the asian consumers, but they also attract many other people with different ethnicities. H-Mart Richmond is also inside a large mall with many asian stores and restaurants. This may influence the people who are already inside the mall to shop at H-Mart for groceries. In addition to H-Mart being located inside a mall, they are also right beside a SkyTrain station, which makes it easily accessible to people from areas other than Richmond. It’s also very accessible
Wegmans is a regional grocery store chain that has built its reputation as a ?one stop? shopping experience. In this grocery store you can pick up your prescription, order dinner in the market cafe, rent a video for the night and pick up your dry cleaning. Wegmans mantra ?Every day you get our best? is truly what they, as a company, strive to accomplish. From the inception of the first Wegmans store in Rochester, New York during 1930, this family owned company has positioned itself to be unique from the competitor. When the current President Danny Wegman returned from Harvard in 1976 he helped position the company to be competitive against the emerging competition like BJs and other discounters. In the midst
A supermarket, or grocery store is a place everyone visits at least weekly. People put their trust in the place they choose to shop. The company I choose to research is Publix Super Market Incorporated, otherwise known as Publix. They are known mainly for their outstanding customer service (Business, 2007). Publix prides themselves in, making every single store a pleasure to shop in. Their philosophy is in pleasing the customer, thus comes the saying, “Publix, where shopping is a pleasure” Publix is one of the 10th largest supermarkets chain in the country today. (Publix, 2016b)
According to Mclean and Marshall (1993) organisational culture is defined as the collection of traditions, values, policies, beliefs and attitudes that contribute a pervasive context for everything we do and think in an organisation. (ie) this means that these factors actually determine how we think as well as act and react not only to people from within the same organisation but also to anybody on the outside who has some sort of interaction with the organisation. As can be seen with the part-structure in Figure 1, this organisation (WHD) has various levels of management. There is quite
According to Robbins and Judge, organizational culture is, “a system of shared meaning held by members that distinguishes the organization from other organizations” (Robbins 249). A strong organizational culture is one whose organization’s core values are both intensely held and widely shared. After viewing Enron: The Smartest Guys in the Room, it is obvious that Enron had not only an organizational culture that was strong, but one that was extreme and aggressive. This aggressive and strong organizational culture discouraged both teamwork and ethical behavior and in the end it only plagued Enron until it eventually collapsed under its downfall.
Organisational culture refers to ‘the shared beliefs and values guiding the thinking and behavioural styles of members’ (Cooke and Rousseau, 1988, in Bratton 2010: 334), indicating that employees who accept the common values of an organisation and put great effort on commitments are likely to build up a strong culture to an organisation.
Wegmans strategy is to focus on people, community. According to Wendy Webster, general manager of Wegmans’ Columbia store, “taking care of your people and your community are the key elements of Wegman’s approach to doing business” ("Howard County Chamber Of Commerce", 2012). Wegmans believes that good employees working together to reach a common goal can accomplish anything that they set out to do. The goal of Wegmans is to be the very best at serving the needs of their customers. The company also believes that the way to achieve that goal is to fulfill the needs of our own people, or employees. Wegmans
HEB focuses on their “reduce, reuse and recycle” method. HEB focuses more on environmental laws than HFB. Since HEB is in the food retail and customer service industry, they focus on sustainability principles to planting fresh produce from the core. HFB depends on their members to not engage in activities that conflict with their fiduciary, ethical and legal obligations to their organizations, clients or profession. An example would be how HFB employees represent themselves while conducting business.