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Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost

Decent Essays

Describe how you think Wernie will

(a) make sure that the way he manages the hotel is appropriate to the way it competes for business;

1. Training and development of staff
2. Planning & Staffing
3. Marketing & Service innovations
4. Operations and management improvement
5. Welfare and motivation to employees

(b) implement any change in strategy; (10 marks)

(c) develop his operation so that it drives the long-term strategy of the hotel. (10 marks)

2. What questions might Wernie ask to judge whether his operation is a Stage 1, …show more content…

Dependability
Dependability means do things on time. Dependability means well management and coordination with each operation ensuring other process. are reliable, such as delivering right material or information on time, correct foreseeing and planning the facilities, reorder and workforce. It leads to more effective operation. It effectively arranging the facilities, information, material, workforce, money and time to ensure all of them can be available at any time, saves the time to wait or to look for the other substitutes. Dependability arrangement reduces the chance of repeating input resources or some resources leaving unused increasing the cost of maintain or store fee, or labor cost.

Flexibility
Flexibility means change what you do. It means according different requirements or things to fast handle with, making change or decisions , flexibility arranging and coordinating operations’ work.

1. Flexibility saves resources - can prevent unnecessarily repeating planning, spending, and using resources such as time, money, workforce, to follow the traditional ways to do things done.
2. Flexibility increase speed of response - being able to give fast service for customers depends on the operation being flexible. Flexible operations speedily transfer extra skilled staff and equipment to the urgent conditions and emergencies will provide the service

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