Human Service Agency Interview
Date: July 11, 2010
To: Shelley Kerr, LCSW
From:
RE: Deaconess Cross Pointe I conducted an in person interview at Deaconess Cross Pointe, 7200 East Indiana Street; Evansville, Indiana 47715. I interviewed Natalie Goffinett, who has achieved her Master’s Degree in Social Work, and counsel’s children and families at that facility. When setting the appointment to interview Ms. Goffinett, I offered her the option to conduct the interview either in person or over the telephone. Ms. Goffinett and I agreed that an in person interview would be best if I wanted to have the opportunity to tour the facilities, as well as develop a sense for inpatient and outpatient environments. Deaconess Cross Pointe is a
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Deaconess Cross Pointe employs a “consumer directed, outcome-informed” treatment model. During a confidential assessment, a licensed mental health professional asks pertinent questions, and listens to the individual patient, as well as his or her family’s situation and needs. The mental health professional then works with one their many psychiatrists to recommend the best course of care within Deaconess Cross Pointe, and via a wide range of additional community resources. The staff of this facility consists of psychiatrists, child psychiatrists, advanced practice nurses, registered nurses, social workers, activities therapists, mental health technicians, and chemical dependency counselor. All therapists, physicians, and psychiatrists are licensed or registered to practice within the State of Indiana.
Question 4: What is the target population? Deaconess Cross Pointe is committed to increasing community awareness about behavioral health and psychiatry, thus the facility has a large target population which consists of children, teens, adults, and their families. Mental illness and substance abuse problems affect entire families. From the beginning, Deaconess Cross Pointe focuses on treating not only the individual, but the family unit as a whole; helping them to achieve
The purpose of this interview is to explore human service professional in their work environment, and observe human service professional in their particular settings, what type of education is required for their position of choice. The human services profession has a variety of populations that they serve; this is a wide array of people. Human service professionals serve populations such as, high-risk mothers who may have shortfalls in education, psychosocial, nutritional, and little or no transportation. Another is the homeless population, lack housing due to being unable to afford, or maintain safe and adequate housing. The elderly is a population that is increasing, there needs range from chronic illness, lack of or little education,
My internship, Friends of Youth, is closely connected with Lakeside Milam Recovery Centers and I therefore decided that would be a great place to learn more about incase I needed to refer any of my clients to them. In order to gain more information about Lakeside Milam I spoke with the administrator, Dan Labuda and the director of the inpatient facility in Burien, Mary Fredrickson. Dan provided me information about Lakeside Milam as a whole, while Mary gave me an intake look at inpatient treatment and gave me a tour of Lakeside Milam.
With a strong interest in child welfare, there was no question that my interview with a social worker would involve someone who is involved in this area of practice. I did a small amount of internet research and discovered the All Nations Coordinated Response Network (ANCR) in Winnipeg. I discovered that within the Child and Family Services system this agency is generally the first point of contact. With an interest in front line work, I decided to make contact with this agency in hopes of scheduling an interview. I made a phone call to ANCR and spoke to a receptionist with the agency about what I was looking to accomplish. I was more specific than I had originally planned and requested a recent graduate for the interview if possible.
There are many components to a hospital or medical facility. All of them are necessary to have a properly functioning environment. The emergency department of a hospital is a fast paced world. You have to be constantly on your toes and prepared for whatever may come through the doors. There are many people that work in an emergency room to make it run smoothly. Techs, nurses, CNA’s, LVN’s, and doctors all work side by side to help those who are critically injured. Without all these people it would be complete chaos.
As a human service worker some basic skill that I would assist a client would be helping them to be more self-sufficient through learning new skills. I would also recommend them to different resource that would assist them as they work to overcome setbacks in life. I would work closely with client to evaluate their supportive systems ensuring they are in line with their everyday needs. A good plan of action would be put in place after the client have been evaluated according to his or her disorder for helping with assistance or coordinating certain services that are put in place for a client needs. I would also provide emotional support to foster a good working relationship in order for my client to feel comfortable when discussing their problems
We met for lunch with Marisela Williams, the Director of HR for Freedman Seating. The company produces bus seats and frame structures for buses, motor coaches, vans and specialty vehicles. It’s a family owned company that’s being around for over 150 years and employees approximately 650 workers. She has been with the company 3 years and prior to that she worked for an organization that had 350 stores across the United States with approximately 540 total employees. Below are the series of questions that we asked her along with her responses.
Human service workers act as a liaison between clients in need and the agencies clients seek to obtain help from, and while human service workers strive to provide services in an adequate and timely manner this is not always possible. Human service workers are human therefore there can be a large margin of error. All human service agencies are subject to barriers that prevent perfect service from being rendered. While certain barriers do exist in the human
Interview paper with a Counselor (Rebecca Alexander), and a Social Worker (Mina McVeigh). This interview is for Mrs. Scott’s online class.
As I conducted my interview with Andrea Williams, I learned that she has been working at this particular Psychiatric Residential Treatment Facility by the name of Pecan Grove Therapeutic Group Home for Girls about a year in a half. This facility is located in Lyon, Mississippi. There are a total of ten people working there including herself. I asked series of questions to familiarize myself about the importance of her job as a director.
The Human Service field can be trying to individuals now and again and compensating too in different snapshots of one's profession. As I was growing up, I always wanted to help others in any way that I could. I began working in the medical field once I graduated high school. I began working for my local department of Social Services two years ago, and have since decided to further my education in Human Services. Advancing my education in the Human Service field will allow me to help those in need sufficiently, provide a better financial environment for myself and kids, and it will give myself more career stability.
I decided to interview her because I am interested in Health Care social work. She has had experience working for numerous health care facilities including the prestigious Duke Health’s HIV agency. She also worked at an unnamed health care facility as a receptionist, where she began to make programs to fit the clients needs, something that was not being done in that facility at that time. She is currently working at Southlight Health Care and helps plenty of clients get all around health care.
As a Human Service worker serving diverse clients I might have a difficult time following these two statements, based on my own understanding of my own personal values I’ve explored in the previous module. In understanding my culture and background as a US citizen I might have an issue with the way someone disciplines their child based on their cultural background. Other countries have no problem choosing corporal punishment as that is all they know. When coming to this country things are very different. “All consultations between human service professionals are kept confidential unless to do so would result in harm to clients or communities”-Kenyon 1999, pg.69
My name was Iris Edwards when I started at PCC. Divorced three times; finally realizing that it was time for me to make changes in my life. The first thing was to take my maiden name back. Iris Jackson is the name I want to appear on my AAS degree. My mother always wanted me to return to school and complete my education. She passed in 2005, and will not get to be a part of my finally receiving my degree. However, I know she would have been proud of me. At age 59 I started school again; this would be a challenge for me because I have a hearing loss in both of my ears.
I had the opportunity to interview a Personal Support Worker student in order to learn more about her roles, responsibilities, and the scope of her practice. Prior to the interview, I had the mentality that I will not be learning as much from someone who is new to PSW program. However, this proved to be wrong, the girl was very knowledgeable about the program she was studying. After getting consent, I had asked her the questions I brought to class with me. I began by asking her what brought her to this program, and ended the interview by requesting her to tell me what an average day of a PSW looks like.
I interview Ms. Diameteria S. Damon. She is a medical social worker professional. I choose Diameteria because she works in the healthcare industry and she has great experience and knowledge. She has work experience in mental health services, hospice, and children and family services. Diameteria has received a Certificate in North Carolina Child Welfare Collaborative from formal training in multi-systemic family therapy, as well as brief support therapy. Diameteria has an education and professional skills experience. She has attended Brunswick Community College, located in Supply, North Carolina and graduated with Associate’s in Arts, and a Concentration in History and Literature in June 2003. For her Bachelor’s degree she attended the University of North Carolina at Wilmington and graduated with a Bachelor of Social Work with North Carolina Child Welfare Collaborative Certificate in May 2006. She also attended Fayetteville State University, located in Fayetteville, North Carolina. She obtained her Masters of Science, Social Work Degree in May 2007. Lastly, Diameteria studied at Capella University located in Minneapolis, MA and received her dissertation phase of Doctorate of Social Work program in 2014.