Increase Customer Demand With Strong Integration Between Erp And Your Ecommerce Platform

With the technology advanced and economy blossom, retailer has become an essential part in business chain in this consumers-oriented society. In this paper, I will highlight the the current status of ERP application in the whole retail industry, analyzing diverse ERP software’s strength and weakness and give some

Although the recent development of the Internet has skyrocketed business sales for the average e-commerce company, there are many advantages that they are missing out on that a brick and mortar organization can provide. So where is the ultimate middle-ground a firm can search for when aspiring to provide quality products and quality customer service in the most efficient way? The following is a discussion on the differences between brick and mortar retail and e-commerce followed by a description of what the final solution is to solve this problem.

Before 1997, sales orders at the call center were written on paper and then passed to order entry clerks. This added time to order entry, delayed shipment and resulted in poor accuracy. Consequently, sales representatives often had to contact customers to correct errors or to suggest different options due to inventory shortages. On average, 30% of the orders required customer callbacks, compare to only 5% at A&D’s primary competitor. In 1997, A&D implemented its first enterprise resource planning software. The industry leaders were SAP (http://www.sap.com), Peoplesoft (http://www.peoplesoft.com) and J.D. Edwards (http://www.jdedwards.com). A&D opted for J.D. Edwards primarily because it was customizable to handle the thousands of parts that A&D used for its production. The customization required many external consultants to design and built the system. There were some concerns that the system maybe difficult to maintain since the consultants left soon after the system was implemented. Even so, the project was deemed a success in that customer callbacks were reduced to less than 1% of the orders. In 1999, given the successful implementation of ERP, A&D decided to further invest to improve its systems in handling the supply chain, payment process, CRM and order management. A series of technology initiatives were launched. A&D saw immediate benefits in reducing costs and significant return on investment on the supply chain and the

With the help of an ERP system, if all the data is consolidated at a single place and all the units have access to this huge repository of data, it can benefit the business tremendously. Not only will there be transparency among the units, but there will also be cross-divisional sharing of best practices and information. ERP software will help Maytag integrate business processes across the various divisions into a single enterprise-wide information system. This will improve coordination across functional departments and increased efficiencies of doing business. The immediate benefit can also be the reduced operating costs, such as lower inventory control cost, lower production costs, lower

In this paper I will attempt to discuss the ERP technology changes made by Hansen to both production and non-production functions of their business. I will also discuss how production and non-production effects are related to each other.

When it comes to B2B and B2C ecommerce, you will find there are many similarities. However, there are some key points that overlap each other. and these are indeed high quality product images or intuitive search and may be a requirement of simple navigation.

B2B customer portals often provide eCommerce companies with as many benefits as their product catalogs. Customer portals enable client access to proprietary company information such as ordering history, customer account information, shipping addresses, past invoices, price quotes, credits, credit limits and many other resources. These ERP connectiuons include third-party integrations, product configurators, special catalogs and product resources like white papers, materials information, supply chain details, special pricing tiers, detailed specifications, etc. A client portal ensures

One of the primary reasons the company is deploying an ERP system is its desire to replace manual processes in its inventory management. Typically, as a company grows, the data that is being produced becomes more than what a manual system is equipped to handle and a gap is usually created. Consequently, without visibility into data concerning critical operations components such as sales, forecasting and inventory, our procurement professionals are having a difficult time knowing what and when to procure. To address this kind of situation, the solution suggested in the players manual is to maintain production levels and requirements on-hand. This solution will help in reducing stockpiling and instead

“Business-to-business (B2B) exchanges or marketplaces provide dramatic opportunities to automate collaborative business processes with customers and suppliers, generate internal efficiencies, and reach new markets at minimal cost.” - (Kenjale & Phatak, 2002)

Think of the expanding power of the internet. Consider the unique behavior of B2B buyers. Put them together for…

Useful integrations for eCommerce companies include hundreds of possibilities, but some stand out because they prove useful to a wide cross-section of B2B operating models. It 's always important to consider a company 's industry-specific needs, but these common questions are good starting points for assessing any B2B company’s needs according to a marketing software company:[1]

The business benefits of integrating ERP systems into B2B platforms include providing better access to real-time information for staff, customers, decision-makers and other key stakeholders. Authorized users can retrieve inventory levels, supply chain details, shipping information, ordering history, payment status, returns, special pricing and external business intelligence, but ERP software can only work as well as the data it collects. That’s why integrating the software is so vital in today’s B2B marketplaces. Three of the most important ERP eCommerce integrations for B2B platforms include these three processes:

* Another reason an ERP solution is so critical is their ability to increase information consistency and accuracy. Many companies still suffer from “multiple versions of the truth” – incorrect and inconsistent information across the business. For example, if the accounting department and the contact center access two different databases which aren’t integrated, a customer with a billing question will likely get an inaccurate answer if they call the contact center for assistance. These problems, although they may appear small on the surface, can add up, leading to bigger customer satisfaction and retention issues that can negatively impact revenues and market share.

Most people have shopped at Amazon or eBay and understand how convenient the buying process is at B2C eCommerce websites where the user experience or UX trumps every aspect of the business process. Although the B2B process differs in many ways, smart decision-makers in business-to-business marketing understand that the user experience is critical and not just for customers but for business collaborations, distributor efficiency, lead generation and important internal processes. The user experience

E-kanban systems has be integrated into enterprise resource planning (ERP) systems, enabling real-time demand signaling across the supply chain and improved visibility. Data pulled from e-kanban systems can be used to optimize inventory levels by better tracking supplier lead and replenishment times. Figure 2 shows the information flow in E-Kanban