preview

Malcolm Baldrige Award: Mercy Health System

Decent Essays

Malcolm Baldrige Award:
Mercy Health System

The Malcolm Baldrige Award is a guide to achieve excellence in businesses. It is based on a system approach that draws a set of performance objectives for companies, allowing them to reach advanced and outstanding performance to better serve their numerous stakeholders on one hand, to enhance the general organizational effectiveness and efficiency on the other, as well as encourage and increase both the individual and organizational learning with the purpose to increase the overall satisfaction. The Malcolm Baldrige National Quality Award is held every year, it is honored by the presence of the President of the United States of America who presents the awards to organizations that …show more content…

Strategic Planning is also a big requirement for the award and the Mercy Health System is a successful integrated healthcare system, a strategy that underlies all planning efforts and is supported by the Culture of Excellence. Mercy Health System strategic planning consists of quality, servicing, partnering, and cost. For quality the strategic objective is to assure excellence in patient care, promote culture of patient safety, and advance information systems in technology. A long-term action plan is to Utilize caregiver teams to support evidence-based medicine, enhance processes to address national patient safety goals, implement integrated EMR. Short-term action plan would be to Implement concurrent review for core measures patients, improve communication of critical test results process, and apply Design, Build, and Validate phase of clinic. The Service side of strategic planning has a strategic objective to provide exceptional patient care, develop integrated programs and services, and promote community health initiatives. Its long-term action plan is to Maintain Customer Relationship Management committee to ID opportunities; expand Walworth Hospital and Medical Center. Implement initiatives based on community needs assessments. The short-term action plan will establish MHJ Inpatient PI team; implement action plan, Implement Community Health Center, In Partnering the strategic

Get Access