preview

Nt1330 Unit 1 Case Study

Decent Essays

Summary Notes "Christie reported that the doctor's laptop would not boot and showed only a black screen with a blinking cursor. Walked Christy through entering the system setup to verify boot settings. Walked her through running the Samsung Recovery feature to restore crucial Windows files. This issue was not resolved. Christy brought the computer to our office. Enabled UEFI boot which allowed the computer to boot into Windows, however, the system encountered a bluescreen and restarted. Booted into safe mode. Used a utility to determine the cause of the bluescreen and found it to be outdated wireless network adapter drivers. Downloaded and installed the latest drivers from the manufacturer, as well as the video adapter drivers. Searched …show more content…

Logged into the server remotely and reset his password, configuring it to prompt him to change his password on the next login. "Simone reported that Leah's active directory password had expired. Logged onto the server remotely and reset the password. Verified that Leah was able to log in. " "Maci reported the had purchased Quicken online and requested help installing it. Connected remotely to Matt's computer. Downloaded and installed the application from Inuit. Verified that it worked correctly. " Jeret reported that there was no internet in the guest house at Charlet's residence. Walked him though obtaining the IP Address of his computer and accessing the web console of the modem. Jaret found that the DSL connection was down, indicating a line problem. Jaret stated that he would contact AT&T. "Miriam reported that Sythonh was unable to connect in Outlook. Spoke to Sythonh and found that his password had expired and he was unable to reset it. Logged into the Office 365 portal and reset the password. Verified that Sythonh could then connect to the Exchange …show more content…

Connected remotely to her computer. Found that the error was a Java script issue. Attempted to install the latest version on Java but was unsuccessful. The application would not install. Used an uninstall tool to remove all versions of Java. Downloaded and ran a Windows repair tool to repair Windows installer and other Windows modules. Ran Windows file checker to fix file system problems, but no problems were found. Tested installing Java under both Domain and local administrator accounts. The latest version failed to install, indicating a possible rare problem with the install package. Installed the previous Java version successfully. Uninstalled the latest version of Adobe Reader and installed version the previous version. Lori was then able to work with PDF and had all the functions she

Get Access