Operations Management

This is an introduction to the case study of Somerset Furniture. The main talk of the event would be about global supply chain and its impact towards Somerset furniture. In this case study we reverse the history, background, and anatomy of Somerset Furniture. From the introduction of the company we learn about the journey needed in developing and manufacturing the product lines. The journey of Somerset Furniture will dictate on why the company started to outsource and also learn about the time frame involving in planning, processing, developing, shipment and manufacturing of the product lines.

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Gioe Melaney is the general director of Southern Toro – a subsidiary company included in the distribution system of Toron Coporation in Galveston, Taxas.

This assignment will define operations management and explore the various bodies of knowledge and practices that have led to operations management as it is currently known today. Additionally, this paper will focus on topic areas such as supply chain management, total quality management (TQM), reengineering, theory of constraints (TOC), Alfred P. Sloan’s contributions to TQM, JIT, and reengineering in relation to Sloan’s organizational success, and Toyota’s production system, also known as Just in Time (JIT).

Nowadays, almost every industry is undergoing a technology-driven transformation, and the hospitality industry is one of it. By owning the application of technology, industry’s needs are met with greater ease and enhance the performance. Technology has brought the positive impacts no matter is internal impact or external impact in hospitality industry.

The role of System Operation are plays as a very important function in a hotel in order to run the operation system of the hotel for planning, coordinating and controlling the resources and then it will be more easy to manage. In every hotel, they have their own specific operation system. So that for this assignment, I would like to choose The Majestic Hotel Kuala Lumpur housekeeping department. The function of Housekeeping department is that to keep the venue cleaning and sanity. So that the system operation’s impact on the housekeeping department cannot be underrate in order to scheduling and planning which rooms must be cleaned, assign the tasks and check the work. (Robert C, 2012, pg1)

The hotel industry has transformed into a global industry that is characterized by competition (Kotler, et al., 2016). As a result, McQuarrie Hotel has used modern systems to improve its staff efficiency, customer experience and increase profitability and embraced current technologies to improve service delivery, staff efficiency, and profitability to gain a competitive advantage. McQuarrie Hotel requires constant review and change to respond to the ever-changing customer requirements and demands efficiently (Kotler, et al., 2016). Technology helped McQuarrie Hotel owners to achieve and maintain customer loyalty, increase profitability, and enhance the quality of services offered.

As the world gets intricate and complex courtesy of new trends and social waves, no sector of life seems to be left behind. The hospitality industry is faced with one of the greatest challenges ever and all attention and focus is certainly geared toward addressing customer satisfaction. However, without efficient information systems and proper technological applications, the whole efforts are always insufficient-or wasted. The need to upgrade systems and improve operations is the main strategic objective of most restaurant executives. This report is therefore an analysis of the need to apply the modern information systems in the industry and embrace the growing usage of the point of sale system (POS) that has become the industry norm across the world. In a way, most hoteliers and restaurant owners are confronted with unrelenting demand to radically transform operations or to exit the market. To avoid the latter, implementation is inevitable.

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

How might IKEA’s operations design is different from that of most conventional furniture retail operations? Discuss the operations design while analyzing the positive contributions towards customer satisfaction and company’s growth.

The modern world is changing so quickly with advances in technology and the the environment that many hotels have no choice but to change with

special attention should be given to maintain quality in the case of the Hotel and

Hotel industry has changed a lot in recent years and continues to change due to impact from technological boom we experienced in resent decades. New applications of theological inventions finding their way to hospitality market and used to help in providing better customer service and improve operations. Technology is proving to be a big difference in terms of winning new customers and creating a competitive edge. As technologies continue to evolve, so do the employees and guests continue to adjust to technologies incorporated into hospitality industry. Many systems require a great deal of training in order to be used successfully. It’s essential to have users in mind when rolling out new technologies to minimize training especially with customer facing services. The main objective of innovations should be to improve operations, guest service and revenues.

Levy- Bonvin (2003) stated that “the early years of the twentieth century were rich in new hotels which rapidly became prestigious”. Numerous hotels were established during this time, not only in cities but also in mountains. Hotel chains also became more attentive to their guests needs and wishes by increasing their range of services. During the 1980’s, hotel trends evolved even more with the construction of airport hotels, ski resorts and with the introduction of property management systems. Technology made its greatest impact during the nineties with the use of check in and check out procedures of the global reservation systems. This burst of technology increased the industries status with its customers, for they were now able to market their products better and satisfy the needs of their average guests.

Kasavana ML, Brooks RM, Managing Front Office Operations, 8th edition, American Hotel & Lodging Educational Institute, 2009, chapter 2 and 12. Reference website: http://www.accor.com/en/recruitment-and-careers/professions-guide/rooms-division-manager-mf.html Topic 1 © Vocational Training Council, Hong Kong Management Functions in Rooms Division