Contents
1. Introduction 4 2. Background 6 3. Literature Review 7 3.1. Capacity Planning 7 3.2. Employee Motivation 8 3.3. Facilities location 9 3.4. Scheduling 11 3.5. Quality Assurance 12 5. Questionnaire Analysis 13 6. Conclusion 14 7. Recommendations 15 8. References 16 Appendix A: CUSTOMER SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18
1. Introduction
Figure 1: Regional Head Quarters of FedEx
Figure 2: FedEx Corporate Logo; courtesy www.fedex.com
FedEx Corporation, situated in US, is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion, the company offers incorporated business
…show more content…
The company incorporated in June 1971 and officially began operations on April 17, 1973, with the launch of 14 small aircraft from Memphis International Airport. It soon became the premier carrier of high-priority goods in the marketplace and the standard setter for the industry it established.
With the air cargo deregulations in 1977, the company was able to use larger aircrafts like Boeing 727s to further improve their operational efficiency and performance, leading to rapid growth of the company. By 1980, it had established its position in the industry and had a growth rate of 40% and became the first company to reach the USD 1 billion revenue-mark within 10 years of inception. Following international acquisitions in 1984, Federal Express started its operations in Europe & Asia. In 1994, Federal Express official adopted ‘FedEx’ as its primary brand and became a symbol of overnight parcel delivery services.
As the acquisitions grew and FedEx diversified its operations, FedEx Corporation was formed in January 1998, after the acquisition of Caliber system Inc. The subsidiary companies of the acquired Caliber Systems and Federal Express composed the original FDX Corp, which was later renamed to FedEx Corp. Today 's FedEx is led by FedEx Corporation, which provides strategic direction and consolidated financial reporting for the operating companies that compete collectively under the FedEx name
In addition to that, FedEx came up with new services such as Saturday deliveries, delivery by 10:30 A.M., customer interfaces (drop boxes, drive through stations and express delivery stores) and same day pickup of order. This is to distinguish its services. More on that, FedEx's philosophy of "People-Service-Profit" was successful in insuring a union free workforce devoted to customer focus. In 1978, deregulation in transportation helped FedEx to acquire larger planes therefore achieve lower cost. Trade deregulation in Asia-Pacific enabled FedEx to expand further. The acquisition of Gelco express, Tiger International, and establishment of Airport Hub in Brussels expanded FedEx internationally. Inflation and rising global competitiveness generated the need for "just-in-time" supply model, which was the advantage supported by FedEx advanced technologies.
Federal Express is known as FedEx. It is an express transportation company which was founded by Fredrick Wallace Smith in the early 70’s.
FedEx is a highly centralized organization, with decision-making for the firm centralized at the Memphis headquarters. While national branches of the company have some autonomy in hiring, head office controls hiring policy. Decision-making on large capital projects is also centralized, because the network structure of the company's distribution means that such decisions have global implications. As a result, FedEx has a heavily-centralized structure where very little power is delegated to local managers. Instead local managers are charged with operating the company's strategy efficiently and effectively.
FedEx is one of the most revered and trusted brands in the world of supply chain accommodations. The FedEx family of companies provides total shipping solutions and information accommodations to customers ecumenical. To the customer, the FedEx brand stands for a company that plenarily and plenarily, positively lives up to its promises. The rudimentary aim of the organization is to distribute a world class customer experience to their customers so that their adhesion grows and they are far less liable to jeopardize endeavoring another carrier. A world class experience transpires when caring, dedicated people secure/ascertain of they distribute quality and engender a sense of feeling of being thoroughly sure in the mind of the
FedEx is a logistical service company specialized in transportation, e-commerce and business services. The success of FedEx lies on an efficient information system. The business process is as follows:
FedEx had invested heavily in European delivery market. However, since 1984 an estimated loss of $1 billion in Europe compelled FedEx to sell its hub in Brussels, Belgium to DHL and relied on local partners to continue its delivery services. In 1995, FedEx expanded its services into Latin American and the Caribbean and introduced a next- business-day service between Asian countries and the United States.
FedEx was first established in 1973 as a logistic company with the name Federal Express that be created by founder and first CEO Frederick W Smith. The Headquarters is in Memphis, Tennessee in the US. The company became well known for its fast and reliable delivery service around the world. On its first night of operation FedEx delivered 186 bundles to 25 urban locations in the US with only 389 employees and a 15 Dassault Falcon aircraft. In 1980 FedEx purchased a system for live updates on the packages. In this system, FedEx drivers share the current locations from the trucks to provide updates of the packages to the customers. This information was sent to a central computer of FedEx then the company improved the update system by introducing FedEx.com webpage. This webpage allowed the tracking data to be easily accessible. However, recently, FedEx uses Savvy bundle for packing and tracking the products across couriers. (Baldwin, 2016)
Federal Express officially began operations on April 17, 1973, with 389 team members. That night, 14 small aircraft took off from Memphis and delivered 186 packages to 25 U.S. cities from Rochester, New York, to Miami, Florida. Though the company did not show a profit until July 1975, it soon became the premier carrier of high-priority goods in the marketplace and set the standard for the express shipping industry it established FedEx has grown tremendously since its first night of operations in 1973. Now FedEx serves more than 220 countries and territories and continues to offer new products and services around the globe.
FedEx Corp. started in 1971, by the end of 2003; it had nearly $15.4 billion in assets, net income of $830 million on revenues of about $22.5 billion and shipped more than 5.4 million packages daily.
FedEx Corporation will produce superior financial returns for its shareowners by providing high-value-added logistics, transportation, and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its team members, partners, and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards (Mission).
The concept of Federal Express was born in 1965, when founder Fred Smith wrote a paper outlining to logistics needed to get important shipments around the country in record time, he received an average grade. Flash ahead 6 years, Federal Express Corporation is born. (Time Flies: The FedEx Timeline). “The earliest logo of Federal Express logo was created in 1973 by Richard Runyon. It featured the company’s name in a diagonal position on a blue and white background. The company’s immense success as a huge global delivery firm led to a highly innovative redesign and a massive advertising campaign to support it” (Alexander). Somewhat staying true to the original logo, Leader came in and amplified its attributes in 1994 when “Federal Express officially adopt[ed] ‘FedEx’ as its brand recognized as the worldwide standard
The FedEx Corporation was founded as the Federal Express Company in 1971 by Memphis, Tennessee native, Fredrick Smith. Smith was a former pilot hence he outlined his thought for the overnight delivery service in the term paper he wrote for his economics class at Yale university. The founder felt that the industry had different requirements as compared to the air passenger service hence a company that concentrates on the freight and not the passenger service has an added advantage as it would have a lucrative business segment. In this industry, the speed is more important as compared to the cost according to Smith,
Federal Express is a company that was founded on the idea from a term paper created by a Yale Undergraduate student, Frederick Smith. Smith was able to envision a future with successful, global air carrier services that delivered what the customer wanted. Using this vision and staying true to the company values Smith grew his small company in the second largest global carrier. FedEx was built through hard work and dedication to a better service. FedEx is a strong company today and continues to deliver packages all over the world from their base in Memphis Tennessee.
FedEx was established on June 18, 1971, founded by Fredrick W. Smith, in Little Rock, AR. FedEx is a well known American corporation that brings courier global delivery service to its customers. Having such a wide range of portfolios, FedEx has been able to incorporate many different delivery systems for maximum customer satisfactory, with the help of e-commerce, and global delivery service it is no surprise that FedEx has consecutively been ranked amongst the most admired and trusted employers.
Fedex is the leading provider of supply chain management services to corporate customers. Fedex started in 1971, to facilitate overnight delivery of document through airfreight system directly to the customers at affordable costs.