P5 Explain How Employee Performance Is Measured And Managed

Darius, performance metrics is a way for the company to measure the employee productivity. Companies such as Verizon’s do measure the employee by the number of sales the employee get from signing people up for new services. However, not only are they looking for their employees to provide customer with new contact but also what them to sell the products as well. They can look and see in the system who is making the most in sales and who is not doing so good in selling. Training opportunity can be mention to the employee to help him or her to get up to speed with the other employees that are doing good. Managers providing their employee with feedback and also goals that they have for the month will give the employee an idea of how they doing.

An aspect of motivation that was answered early on in research was learning to understand individual needs. In early research, it was believed that employees worked or were motivated to do so based upon their needs; they were motivated to satisfy their needs in other words. There are four main need-based theories of motivation include: Maslow’s Hierarchy of Needs, the ERG theory, Herzberg’s Dual Factor Theory, and McClelland’s Acquired Needs Theory (Carpenter, Bauer, Erodgogan & Short, 2013).

Employee performance is a performance criteria standard of an employee, they must have good behaviour and mustn’t do anything bad like waste time. Employees are rated on how well they do their jobs compared with a set of standards determined by the employer.

4.1 Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.

Using an example of your choice apply the expectation theory of motivation. You should consider both its strengths and weaknesses as a theory.

To motivate employees, goals must take into consideration the degree to which each of the following exists: clarity, challenge, commitment, feedback and task complexity. If all five of these elements are present, goal theory says that we will be motivated to produce to a maximum. The specificity of the goal acts as an internal stimulus, the more difficult the goal, the higher the level of performance. Difficult goals energise us because we have to work harder and persist to attain them.

The last key concept is motivation, it can be an individual phenomenon – every person is unique & every theory allows for uniqueness. The theories within motivation try to predict behaviour – the internal and external forces which influence a person’s choice of action (Mullins, 2005).

Two reasons why lines, queues, and delays occur is (1) uncertainty about when customers will order products or services––uncertainty causes a number of orders to be received at the same time, causing delays, and (2) limited capacity and bottlenecks––a bottleneck is an operation where the work to be performed approaches or exceeds the available capacity.

A theory that supports motivation is the self determination theory. In the self determination theory people need to grow and gain fulfillment by a drive in them. Self Determination is the process of deciding how to act on ones environment. When one is trying to overcome a challenge or encountering a new experience a person wants to gain the knowledge to succeed over the new challenge. When self determination theory is in focus internal factors are at play; a person is primarily focused on the need to gain knowledge or independence. There are three factors that contribute to a student’s self determination and the needs are linked to the student’s

4. 3 Major Types of Motivation Theories  Content Theories of Motivation WHAT motivates us  Process

This is the motto of my life, it happened to me in 5th through 7th grade where I tested three times to be part of the gifted program without giving up. In my last year, I finally achieved my goal that came with more challenges that I also overcame. Every time, that I did not achieve the goal I was left with frustration with myself and often feeling bad about myself and it lowered my worthiness.

Time is precious to everyone, so we have to value someone else’s time. When it comes to customers it is not a question that each person wants their time to be respected. There is an old saying, “Time is money”. The statement means a lot to so many types of people or firms. A firm is about making the money, so every thing that is going on the walls of the establishment is about making money. Time consists of delivery speed, on-time delivery, and development speed.

The term motivation can be described in many different formats and views, but according to Dr Stephen P. Robbins, this is the process that account for an individuals intensity, direction and persistence of effort toward attaining a goal (S. P. Robbins, Organizational Behaviour 9ed, p.155). However, I will describe motivation as any factor which will cause an increase in my normal input into doing something, and with the knowledge and hope that a reward will be gained afterwards.

Performance Appraisal is the part of basic activities of Human Resource Department. It helps in motivating and utilizing the human resource efforts in the right direction. The proper performance appraisal system is correlated with the goals of an organization and also defines the individual goals so that an employee may know what he/she is expected to perform. Moreover, rewards are standardized on achieving the set goals. This generates a sense of motivation in an employee and thus takes an organization towards the higher levels of success.

Performance Mangement Tools accesses employee job performance. Monitoring and rating employee performance should align with the