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Psy 270 Week 1 Case Analysis

Satisfactory Essays

Strengths: Andrew greets the client in a polite and a professional tone. great job offering the client empathy for any trouble she had getting the message of the information needed. Inches: Conference call- There were opportunities in the call to reach out to the client on the file to get authorization for the client to get his spouse OK to Speak with to address her concerns. Alternatively, we could transfer the spouse to the point of contact to assist the client regarding the message. CCS has spoken with WIFE before ( look in LJN). Ownership- Andrew did not possess a Yes before No attitude while assisting the client. There was no solution given in the call to assist the client with her concerns. Moving forward in these instances, we

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