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Qdc1 Study Guide

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Qdc1 Study Guide
QDC1 Study Questions
Quality Management:
Ch. 9-10, Operations Management
Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000
Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality
List the types of graphical charts used in operations management. Flowchart, Check Sheet, Histogram, Pareto Chart, scatter diagrams, control charts, run charts, cause and effect diagrams
Which charts are important in statistical process control (SPC)? Control Charts
Describe the uses of functional flowcharts. Diagrams show steps in a process
Describe the uses of histograms. Empirical Frequency distribution; shows the frequency of an occurrence of a variable
Describe the uses of run charts. Used to track …show more content…

Reducing defects, reducing costs, reducing delivery times, increasing productivity, imporving cusomter satisfaction
Describe the process for establishing a process improvement team. Focus on the processes, recognize internal customers, involve and educate employees, reduce hierarchy, use steering committees, and be open to adjustments
Describe the responsibilities that rest with team members. Have technical knowledge of the problem to be solved
Supply Chain:
Ch. 11, 12, 13, & 15, Operations Management
Click for Skillsoft Module: Supply Chain Logistics Management
Click for Skillsoft Module: Six Sigma: Lean Tools for Control
Describe the phases in the auditing process.
• Planning Phase
• Organizing Phase
• Preliminary Audit Phase
• Conducting Phase
• Summarizing Phase
List the activities that must be carried out to complete each phase in the audit process
Planning Phase: During this phase, audit objectives and scope are developed, and management is notified of the planned audit.
Organizing Phase:During the organizing phase, the assigned auditor organizes the audit and prepares detailed plans. Also, the assigned auditor develops the preliminary audit program, prepares administrative papers, prepares an agenda for the opening conference, and conducts the opening conference.
• Preliminary Audit Phase:The preliminary phase begins upon the conclusion of the opening conference and ends with the approval of the audit program for conducting

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