Quality and Performance Improvement Analysis Paper
Dominique Gray
HCA-615 Human Resource Management and Marketing Communication Strategies
Dr. Mary Straw
February 3, 2016
Health care organizations are complex and require several interconnected parts to operate effectively. The employees, hospital staff, and administration work together to ensure that a health care organization runs properly. Sometimes health care organizations grow so large that the overall quality of the organization is diminished. Healthcare organizations are constantly changing and discovering ways to improve quality. Improving the quality of healthcare organizations is a challenging task. Individuals who are in charge of improving the quality of a health care organization must be highly trained and have clearly communicated goals. If the quality of a health care organization is improved, then its patient’s employees, hospital staff, administrators and surrounding community will benefit.
Health care quality is the degree to which health services for individuals or populations increase the likelihood of anticipated health outcomes (Buchbinder 2014). High quality health services must achieve results that are favorable to the greater community and should meet professional standards for effectiveness. Quality can also be looked at in terms of systems. Different parts within this system must work together to achieve desired results. Quality can also be looked at in terms of structure
Management is important in any environment, but especially so in the healthcare field. As the health care system continues to evolve, sound management is critical to the survival of health care institutions (Johnson, 2005). The management team in a healthcare environment must always aim to improve the efficiency of the day to day activities and constantly plan for ways to improve the productivity and efficiency. Every manager’s main duty is to succeed in helping the organization achieve high performance while utilizing all of the organization’s human and material resources. On a daily basis health care managers must recognize performance problems and
Various internal and external factors influence quality management and outcomes in hospital organizations. One internal factor that affects quality management and outcomes is leadership within the organization. Leadership is important to have successful quality management outcomes because if the leadership does not support it, no change within the organization will be successful. “This commitment must be shared by the board of trustees and all senior clinical and administrative managers and understood that it is a long-term process” (Chassen and Leob, 2011). Leadership is one of the most influential internal parts of the quality management program. Leadership can either help the organization succeed with their support or help the organization fail if they do not support and follow
Health Care in the United States is a vast industry that has many different types of people involved in the delivery of care. There are stakeholders that affect the daily operations of health care and they are not necessarily in a hospital setting. The Agency for Healthcare Research and Quality, AHRQ, defines a “stakeholder” as persons or groups who have a vested interest in the clinical decision and the evidence that supports that decision ("Effective health care," 2011, p. 1). These stakeholders are making decisions that impact costs, procedures, and the future of
Goal#1 AONE 2i Knowledge of Healthcare Environment: Work on assessing areas for Quality Improvement in the organization by attending various meetings related to quality
The health care industry is an environment that is competitive and expensive. To be a patient receiving care the urgency is high and at a very critical point to trust a team of strangers with your care possibly even your life. On the other side of that coin, treating and interacting with patients is a part of the health care industry because providing care does not end with the physician. In the middle of these two different side of health care is where management steps in and takes over the middle ground.
Locate and select an article which discusses performance-based trends in patient safety, risk management, or quality management in health care organizations. Provide a summary of your findings and explain how and why the trend(s) would or would not be effective or successful in your workplace or in an allied health organization in your chosen field.
To understand this process better, a case study will be referenced as a basis of the discussion of the paper. The study that will be utilized follows a multi-phase implementation of a program to change how to increase the Triple Aims within healthcare systems to deliver services within the community. The 2007 study was designed to evaluate how organizations could improve the quality, access, and reliability of care while being cost effective in providing healthcare services to the community (McCarthy & Klein, 2010). By identifying issues that impede providing these three elements, healthcare providers and organizations can utilize resources to address the issues and improve the patient’s health (McCarthy & Klein, 2010). Organizations can make a positive
My experience in both my previous career in nursing and human resources has dealt with approaches in quality improvement in patient safety and different metrics in the turning up organizational behavior as well as up swinging the operations of the organizations respectively. We live in a rapidly changing world, and healthcare industry is not exempted from it. Because I will be playing an indispensable role in the future, I am very interested on the concept of quality improvement and what not and identify possible future challenges and draw lessons from healthcare organizations that has spearhead innovative changes to providing healthcare by pursuing the triple dimensions of the improvement of healthcare in general that is Improving the patient experience of care (including quality and satisfaction); Enriching the health of populations; and Reducing the per capita cost of health care.
The way we practice healthcare and healthcare organizations are changing due to the pressure to reduce costs, improve the quality of care and to meet rigorous guidelines. This change has forced health care professionals to examine we evaluate our overall performance. Paradise Hospital, Inc. has not had any service improvements since 1995. A physician named Avedis Donabedian (2005) proposed a model for assessing health care quality based on structures, processes, and outcomes. He defined structure as the environment in which health care is provided. This is known as the organizational characteristics such as the measurement of staffing ratios and the number of hospital beds. The process is described as the method by which health care is provided. This represents the communication and interaction seen between doctor and patient. The necessity for the tests and procedures performed. The outcome is defined as the consequence of the health care provided, was there a desirable or undesirable effect.
There are external and internal reasons that drive healthcare organizations to improve their quality of healthcare. External reasons for quality improvements come from governments, insurers, and consumers requiring that healthcare organizations provide and continue to improve on high-quality and safer health care. The internal reasons for quality improvements come from staff who work within these healthcare organizations. The quality of healthcare differs from city to city and even from country to country. In order for healthcare organizations to meet the quality of care expectations demanded and set themselves apart from other healthcare organizations, they pursue becoming accredited. One must understand what accreditation is, the history of accreditation and what the future holds for accreditation, in order to understand how being accredited can improve the quality in healthcare.
Glickman, S., Baggett, K., Krubert, C., Peterson. E., & Schulman, K. (2007). Promoting quality: the health-care organization from a management perspective. International Journal for Quality in Health Care.
After the interview with my nurse manager, I came up with the PICO question which states: “Does the computerized physician order entry (CPOE) system reduce the number of medication errors compared to the common paper system being used today?” This question is important and I selected it because the population that the Belvoir Community hospital serves includes army officers of all ages both active and retired including their spouses and children. This group includes two sub groups of highly vulnerable persons which include the very young and the very old, who have a high-risk effect for medication errors because the potential adverse drug event is three times greater than an adult hospitalized patient (Levine et al., 2001). CPOE is not a panacea, but it does represent an effective tool for bringing real-time, evidence-based decision support to physicians. Nurses are the last defense level of protection against medication errors, and are solely responsible for the dispensing, administering, and monitoring of medications. In healthcare, computers can be used to help facilitate clear and accurate communication between health care professionals. When using a CPOE system it allows physicians to type in prescriptions right into the device or computer which significantly lessens any mistakes that can occur when
Quality Assurance and Performance Improvement (QAPI) communicates the following five elements: design and scope, governance and leadership, feedback, data systems and monitoring, performance improvement projects, and systematic analysis and systemic action. The purpose of this paper is to communicate issues surrounding these topics, as well as aging problems. Are the topics evidence based? Do they have supporting documentation to put them into practice at various facilities? Can executing the aforementioned items make a difference at institutions? Now, start the journey to see how each section can be applied to your workplace.
Time and again, hospitals are often called upon to improve the quality of its various health care activities in order to better serve patients and immediate communities. A quality improvement plan thus helps in the selection of high priority areas and the utilization of evidence-based practices in conducting the improvement (Berenguer et al., 2010). In view of the healthcare improvement needs of Sunlight Hospital, this paper seeks to classify and justify five measurements of quality of care in a hospital, specify the four main features in a health care organization that can be used in the design of a quality improvement plan, and suggest the salient reasons quality of care would add value and create a competitive advantage
Quality is one of the most essential elements of healthcare. As stated by the Agency of Health Research and Quality, “Everyday, millions of Americans receive high-quality health care that helps to maintain or restore their health and ability to function” (Agency of Health Research and Quality, 2014). Improvements have become vital to the success of health care organizations and in the Healthcare Quality Book, it is explained that quality in the U.S. healthcare system is not at the standard that it should be (Ransom, Joshi, Nash & Ransom, 2008). Although this has been a reoccurring issue, attempts to fix the insufficiency have been less successful than expected.