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Segmentation of Budweiser

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CHAPTER 1: INTRODUCTION
1.1 Background of Study
The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking …show more content…

The objectives of this research are as follows: 1. To identify the key factors affecting the decision to adopt Internet banking system in Botswana. 2. To examine whether socioeconomic influences the decision to adopt Internet banking in Botswana. 3. To identify the most significant factor that affect the decision to adopt Internet banking in Botswana.

1.4 Definition of Terms
Internet Banking (Internet banking): Computerized service that allows a bank’s customers to get Internet with the bank via internet or telephone lines to view the status of their account(s) and transaction history. It usually also allows them to transfer funds, pay bills, request check books and so on (Business dictionary., 2011)
Internet: Global network of networks using universal standards to connect millions of different networks (Kenneth C Laudon and Jane P Laudon., 2010).
Information Technology (IT): The hardware and software technologies a firm needs to achieve its business objectives (Kenneth C Laudon and Jane P Laudon., 2010).
Information System Literacy: Broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers (Kenneth C Laudon and Jane P Laudon., 2010).
Adoption: The ability to accept and be willing to use.
Privacy: The claim of individuals to be left

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