2. Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy? a) surface acting b) genuine acting c) cognitive acting d) deep acting

2. Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy? a) surface acting b) genuine acting c) cognitive acting d) deep acting

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter12: Motivating Employees

Section: Chapter Questions

Problem 3DQ

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Question

Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy?

a)	surface acting

b)	genuine acting

c)	cognitive acting

d)	deep acting

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