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- 18/hr 4 10/hr 20/hr Current capacity 5 12/hr 19/hr 8/hr 36/hr The diagram describes a service process where customers go through either of two parallel three-step processes and then merge into a single line for two final steps. Capacities of each step are shown on the diagram. a. What is the current capacity of the entire system? units per hour Operation to improve How much additional capacity to strive for Resulting capacity of the process 8 36/hr b. If you could increase the capacity of only one operation through process improvement efforts, which operation would you select, how much additional capacity would you strive for, and what would the resulting capacity of the process be? units per hou units per houTo meet holiday demand, Penny’s Pie Shop requires a pro-duction line that is capable of producing 50 pecan pies perweek, while operating only 40 hours per week. There areonly four steps required to produce a single pecan pie withrespective processing times of 5 minutes, 5 minutes, 45 min-utes, and 15 minutes.a. What should be the line’s cycle time?b. What is the smallest number of workstations Penny couldhope for in designing the line considering this cycletime?c. Suppose that Penny finds a solution that requires onlyfour stations. What would be the efficiency of this line?Up, Up, and Away is a producer of kites and wind socks.Relevant data on a bottleneck operation in the shop for theupcoming fiscal year are given in the following table:Item Kites Wind SocksDemand forecast 30,000 units/year 12,000 units/yearLot size 20 units 70 unitsStandard processing time 0.3 hour/unit 1.0 hour/unitStandard setup time 3.0 hours/lot 4.0 hours/lotThe shop works two shifts per day, 8 hours per shift, 200 daysper year. Currently, the company operates four machines,and desires a 25 percent capacity cushion. How many ma-chines should be purchased to meet the upcoming year’s de-mand without resorting to any short-term capacity solutions?
- Describe what distinguishes service sustems from production processes in terms of configuration and operation ? Its from operations management domain dont send it otherwise!!Suppose it takes a color printer 12 minutes to print a design logo on a T-shirt. What is the capacity of the printer expressed in T-shirt per hour? Select one: a. 12 T-shirts per hour b. 60 minutes per hour c. 5 T-shirts per hour d. 5 minutes per T-shirt Product design and process selection are examples of. decisions. Select one: a. System Design b. Tactical Plans c. Financial Design d. System OperationAvis Company is a car rental company that is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its ofi ces to the airport every 2 minutes. The average traveling time (round-trip) is 20 minutes.a. How many Avis buses are traveling to and from the airport?b. The branch manager wants to improve the service and suggests dispatching busesevery 0.5 minutes. She argues that this will reduce the average traveling time from theairport to Avis ofi ces to 2.5 minutes. Is she correct? If your answer is negative, thenwhat will the average traveling time be?
- The three-station work cell illustrated in the figure below has a product that must go through one of the two machines at station 1 (they are parallel) before proceeding to station 2. Capacity: 20 units/hr Station 1 Machine A Station 2 Station 3 Station 1 Capacity: Capacity: Machine B 2 units/hr 3 units/hr Capacity: 20 units/hrAssuming unlimited demand what would be the utilization at resource "receptionist" based on below: It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists. It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment. There are 10 dentists working at the clinic. Each checkup takes 30 minutes, on average. The following table summarizes the process data collected above. Resource Process Staffing (Number of Workers) Processing Time (Minutes per Patient) Self-serve Paperwork - 5 Receptionists Data Entry 2 5 Dental Assistant X-ray 3 15 Dentist Checkup 10 30A national restaurant chain has just opened a sit-down location at Chicago’s O’HareInternational Airport. Next to the sit-down location, it has also established a “to-go”section where travelers can purchase pre-made sandwiches and salads, as well as drinksand snacks. Which dimension of the customer utility function is particularly emphasizedwith the “to-go” section?a. Performanceb. Fitc. Priced. Timing
- Analyzing Operations at the Casa Vana Inn” The reservations office at the Casa Vana Inn is so busy that the reservations agents do not use the computer system to check room availabilities before recording reservation requests. Their standard procedure is to jot down all the relevant reservation information on a pad of paper, record the information when call volume slows, and then call the guest back to confirm the reservation. Given the fact that the reservations manager, Bradley Lawrence, doesn’t trust the computer system, he insists that his staff maintain a reservations rack using typed reservation slips and a set of wooden pockets. Each morning, the reservations agents transfer the reservation slips for those guests expected to arrive that day to the front desk to facilitate a faster check-in. Upon arrival at the front desk, each guest is asked to complete a registration card. The front desk agent matches the information on this card with the reservation slip to ensure proper…What is the classification of the service does the shopping center provide based on divergence(standardized/customized), customer contact(high/low), nature of service(continuous/discrete), labor intensity(lanor/equipment intensive)?The Avis Company is a car rental company and is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 3 minutes. The average traveling time (a round trip) is 27 minutes. a. How many Avis buses are traveling to and from the airport? Note: Round your answer to the nearest whole number. Number of Avis buses b. The branch manager wants to improve the service and suggests dispatching buses every 1.0 minute. She argues that this will reduce the average traveling time (a round trip) to 4.0 minutes. Is she correct? If your answer is negative, then what will the average traveling time be? average traveling time is minutes