(A) Contact my billing department and have them correct the invoice prior to sending it. (B) Keep quiet, but if the customer questions the price, then inform the customer that billing made an error and that I will have them send out an invoice that includes the quantity discount. (C) Take my increased commission and treat myself to a nice dinner out since I deserve it; if the customer questions the price, tell the customer that quan- tity discounts only take effect after a customer has been buying from our company for at least nine months, so they will be eligible for a quantity discount very soon.
(A) Contact my billing department and have them correct the invoice prior to sending it. (B) Keep quiet, but if the customer questions the price, then inform the customer that billing made an error and that I will have them send out an invoice that includes the quantity discount. (C) Take my increased commission and treat myself to a nice dinner out since I deserve it; if the customer questions the price, tell the customer that quan- tity discounts only take effect after a customer has been buying from our company for at least nine months, so they will be eligible for a quantity discount very soon.
(A) Contact my billing department and have them correct the invoice prior to sending it. (B) Keep quiet, but if the customer questions the price, then inform the customer that billing made an error and that I will have them send out an invoice that includes the quantity discount. (C) Take my increased commission and treat myself to a nice dinner out since I deserve it; if the customer questions the price, tell the customer that quan- tity discounts only take effect after a customer has been buying from our company for at least nine months, so they will be eligible for a quantity discount very soon.
Read the scenario and then, using the table (if you prefer) , tell us the pros and cons for each of the options (A,B,&C) from both the customer and salesperson's perspective while considering the circumstances.
Pros - Customer & Salesperson Perspective
Cons - Customer & Salesperson Perspective
option A
Customer:
Salesperson:
Customer:
Salesperson:
Option B
Customer:
Salesperson:
Customer:
Salesperson:
Option C
Customer:
Salesperson:
Customer:
Salesperson:
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