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- 1. Define total customer service and satisfaction 2. Give exampleQ: Job Analysis is a significant activity Organizations perform to maintain competent workforce.How will you conduct Job Analysis for a newly established Software House? Your answer must contain: Reasons of conducting Job analysis Types of Job Analysis Method23 The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____. contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the survey
- Question 4: An HR director is analyzing reports from the past and the present to understand future staffing. Which model is being used by the HR director?a. Judgmental forecastsb. Simple linear regressionc. Multiple linear regressiond. Turnover analysis17-6 Hiring The HR department is trying to fill a vacant position for a job with a small talent pool. Valid applications arrive every week or so, and the appicants all seem to bring differnt levels of expertise. For each applicant, the HR manager gathers information by trying to verify various claims on resumes, but some doubt about fit always lingers when a decisions to hire or not is to be made. What are the type I and II decision error cost? Which decision error is more likely to be discovered by the CEO? How does this affect the HR manager's hiring decisions?OA Severity OB. Horns effect OC. Availability D. Halo effect QUESTION 3 Forced distribution is a type of special rating instrument which can help address which type of rating error? A. Halo effect OB. Leniency C. Bias D. Representativeness A QUESTION 4 In the model of job performance, Achievement orientation influences job performance via its effect on OA. Ability OB. Skill Click Save and Submit to save and submit. Click Save All Answers to save all answers
- Question 23 Khadija is the Production Supervisor at Dana's Pastries. She directly manages three employees and reports to the Head of the Production department. .Explain your Use the 'Differentlation as organizing step' to classify Khadija's position answer Use the editor to format your answerJob analysis is extremely useful when organisations undergo restructuring or downsizing Question 6 options: True FalseQuantitative Methods II - Question 1A. Please answer 1, ii, iii, iv. Thank you
- Good day. Can you please assist on the following Question Hard Rock Cafe Inc. is a food service, hospitality, and gaming business originally focused on operating casual dining restaurants. Founded in London in 1971, the company developed its brand through the themedrestaurant experience. Customers are typically greeted with an ambiance of rock and roll. The company experienced significant growth and expansion in the 1990s. Today, Hard Rock Cafe is diversified, with operations in the food service (themed restaurants) industry, gaming (casino) industry, and hospitality (hotel) industry. The company has also achieved global status, with restaurants, hotels, and casinos in more than 70 countries. In 2007, the Seminole Tribe of Florida bought the company. At that point, the Hard Rock Cafe Inc. headquarters were moved to Orlando, Florida. This business case is an example of how the differentiation generic strategy can support business development. Also, this case of Hard Rock Cafe sheds…Question 1: After Spending several weeks on the job, Haleema was surprised to discover that her Uncle had not formally evaluated any employee's performance for all the years that he had owned the business. Waqar position was that he had "a hundred higher-priority things to attend to," such as boosting sales and lowering costs, and, in any case, many employees didn't stick around long enough to be appraisable anyway. Furthermore, contended Waqar, manual workers such as those doing the pressing and the cleaning did periodically get positive feedback in terms of praise from Waqar for a job well done, or criticism, also from Waqar, If things did not look right during one of his swings through the stores. Similarly, Waqar was never shy about telling his managers about store problems so that they too, got some feedback on where they stood. This informal feedback notwithstanding, Haleema believes that a more formal appraisal approach is required. She believes that there are criteria such as…Subject ;calculas