Develop a Swim-lane diagram for given scenario.

Operations Research : Applications and Algorithms
4th Edition
ISBN:9780534380588
Author:Wayne L. Winston
Publisher:Wayne L. Winston
Chapter20: Queuing Theory
Section: Chapter Questions
Problem 17RP
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Q: Develop a Swim-lane diagram for given scenario. 

 

The BRT service requires a system which will enable a passenger to buy ticket using an ATM like machine called as Ticket vending machine.  Activity is started by Commuter / passenger who needs to buy a ticket. Ticket vending machine will request trip information from Commuter. This information will include number and type of tickets, e.g. whether it is a monthly pass, one way or round ticket, route number, destination or zone number, etc.

Based on the provided trip info ticket vending machine will calculate payment due and request payment options. Those options include payment by cash, or by credit or debit card. If payment by card was selected by Commuter, another actor, Bank will participate in the activity by authorizing the payment. After payment is complete, ticket is dispensed to the Commuter. Cash payment might result in some change due, so the change is dispensed to the Commuter in this case. Ticket vending machine will show some "Thank You" screen at the end of the activity.

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