I need the answer as soon as possible Five workers are in a telephone-order business cell for processing customer orders. The tele-phone tasks (fraction time) include taking product orders (75%); logging customer-order fol-lowing up, complaints, and feedback (10%); and providing on-line product inquiry assistance(15%). The nontelephone tasks include invoicing and billing orders (35%), order shippingpreparation (25%), and inventory updating and maintenance (40%). The five workers split theirtime as follows between telephone and nontelephone tasks: two (100%/0%), one (50%/50%),and two (10%190%). Assume a 2000-hour work-year and a rate of $15.00 per hour for salaryand benefits. Calculate the annual business cost per item. Each year, there are 12,000 productorders, 2000 customer complaints/feedback, 1500 on-line product inquiries, 10,000 orders, and10,000 inventory updates.

Given data is Telephonic tasks: Product orders = 75% Logging customer orders = 10% On-line product…

Answered: Five workers are in a telephone-order…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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