For the purpose of enhancing quality, Deming proposed 10 points for management. * O False O True Customer focus is one of the seven principles of the ISO 9000:2015. * True O False
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- 9. Explain the essential components of the ISO 9000-2015 quality systems standard.These concepts: (short concept)-Leadership. -Customer focus. -Commitment of people. -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.In reference to the figure below, please discuss on how the 3 different approach of quality concept that would lead to business profitability. FIGURE 1.3 Quality and Profitability Improved quality of design Improved quality of conformance Higher perceived value Higher prices Lower manufacturing and service costs 1. Increased market share Increased revenues Higher profitability O Cengage LearningList a dozen quality indicators (besides NPS) that Celebrityalso measures. (There are 35 on its guest evaluation form.)
- Which test is best to assess whether the % defective is the same between two independent business units? Group of answer choices 1. 2 sample t test 2. Levene's test 3. paired t test 4. one proportion test 5. two proportion test111) What is the range for the adjustment factor in the calculation of QALY? a) 0 - 1 b) 0 - 10 c) 0 - 100 d) 0 – 509. Explain the essential components of the ISO 9000-2015 quality systems standard.These concepts: -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.
- Which is a key element of total quality management? 1. anticipating moves of competitors 2.anticipating employee needs 3.responding to customer needs 4.responding to employee needs1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…Self-Tests MyReadingLab Visit Chapter 4: Word Parts I in MyReadingLab to complete the Self-Test activities. Read each definition, and choose the appropriate word from the list below. Use each word once. The meaning of the word part is underlined to help you make the connection. Refer to the Word Parts list if you need help. VOCABULARY LIST ordinary amorously concise dismiss Released 2020 complement omnipotent infinite magnify 1. in a manner filled with love 2. to send away 3. pertaining to the everyday 4. brief, cut short 5. to shut others out 6. to make bigger 7. to fill out or make whole 8. a speech about a person's good qualities, usually given after a person dies 9. endless 10. all powerful eulogy exclude
- 28. Which two of the following are perspectives from the balanced scorecard performance measurement model for achieving an organization's strategic objectives? Innovation and learning Firm infrastructure Operations Internal business processes Technology development 29. Which of the following is the best method for visualizing data about trends over time for several data sets on a single chart? A clustered bar chart A component bar chart A line chart A pie chartRolls-Royce provides better quality than Chevrolet. The ability of the product to have consistency in delivering a targeted level of performance is called: VS ZePerts Com O Performance quality O Style O Design Conformance qualityThere is a unified definition of quality worldwide. * True False Aesthetics are subjective sensory characteristics such as taste, feel, sound, look, and smell. * O False True