Identify which of the Seven QC Tools would be most useful in addressing each of the following situations: A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location. Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility. A contracting agency wants to investigate why it had so many changes in its contracts. The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.

Identify which of the Seven QC Tools would be most useful in addressing each of the following situations: A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location. Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility. A contracting agency wants to investigate why it had so many changes in its contracts. The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter1: An Overview Of Strategic Marketing

Section1.2: Dollar Shave Club: The Company For Men

Problem 1C

See similar textbooks

Similar questions

How can a CRM system be leveraged to identify potential customer churn and prevent it?
A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill 10 Room not ready at check-in 8 Room service delivery late 3 Long line at check-out 10 Week 2 Error on bill 12 Noise in hallway 2 Long line at check-out 5 Room dirty 10 Week 3 Not enough towels in room 5 Error on bill 7 Room service delivery late 6 Not enough close-up parking 2 Week 4 Room dirty 7 Error on bill 9 Room not ready at check-in 10 Long line at check-in 9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…
Which of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. d. A contracting agency wants to investigate why they had so many changes in their contracts. They believe that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. e. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
Describe what would be an effective approach to the conceptualisation, drafting and implementing of a quality system in a project
The tasks involved in the verification of an ER model should be mentioned and quickly explained.
Tombro Industries is automating one of its plants and developing a flexible manufacturing system. In an effort to revise its performance measurement system, the company gathered the following data for the last four months: Quality control measures: Number of defects Number of warranty claims Number of customer complaints Material control measures: Purchase order lead time Scrap as a percent of total cost Machine performance measures: Machine downtime as a percentage of availability Use as a percentage of availability Setup time (hours) Delivery performance measures: Throughput time Manufacturing cycle efficiency (MCE) Delivery cycle time Percentage of on-time deliveries Month 1 2 3 4 191 169 130 91 52 45 36 33 108 102 85 64 10 days 9 days 7 days 5 days 2% 2% 3% 6% 5% 6% 6% 10% 95% 92% 89% 85% 10 12 13 14 ? ? ? ? ? ? ? ? ? ? 96% 95% ? 92% ? 89% The president read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is…
List and briefly explain the activities involved in the verification of an ER model.
Which one of the seven quality cost tools would be use to figure out how many atm's a bank needs at a new location
In a car manufacturing company, an automated painting process has been introduced, and the quality assurance team suspects there might be issues that require investigation. The team decides to conduct a root cause analysis to identify potential problems. Through the root cause analysis and further investigation, it appears that the drying time of the paint in minutes is affecting the overall quality of the finish. The aspect they need to examine is the variation in drying time across different colours of paint. Considering the ongoing concerns in the painting process, the team chooses to collect a sample of six drying time measurements every 20 minutes from various colours of paint. The recorded drying time values for a day's production are presented in Table 1. A total of 10 sets of measurements, each consisting of six drying time values in minutes, have been collected. Each time a set of measurements is taken, the individual drying time values are recorded. Table 1: Drying Time…
Problem 13-4 (Algo) There is a 3 percent error rate at a specific point in a production process. If an inspector is placed at this point, all the defects can be detected and eliminated. The inspector would cost $11 per hour and could inspect units in the process at the current production rate of 52 per hour. If no inspector is hired and defects are allowed to pass this point, there is a cost of $12 per defective unit to correct the defects later on. Assume that the line will operate at the same rate (i.e., the current production rate) regardless of whether the inspector is hired or not. a. If an inspector is hired, what will be the inspection cost per unit? (Round your answer to 3 decimal places.) Cost per unit b. If an inspector is not hired, what will be the defective cost per unit? (Round your answer to 3 decimal places.) Cost per unit
Racks Company has developed the following standards for one of its products: Direct materials 12 kilograms @ $14 per kg Direct labour 3 hours @ $18 per hour Variable overhead 3 hours @ $ 8 per hour The following activities occurred during the month of October: Materials purchased 10,000 kilograms at $13.60 per kg Materials used 9,000 kilograms Units produced 800 units Direct labour 2,500 hours at $19.00 per hour Actual variable overhead $22,000 The company records materials price variances at the time of purchase. Racks Company's materials price variance would be Racks Company's materials usage variance would be Racks Company's labour rate variance would be Racks Company's labour efficiency variance would be Who would NOT be responsible for an unfavourable material usage variance caused by poor quality material?
If a credit manager reviewing a potential customer’s request for a $20,000 line of credit, what would he/she analyze? Generally, how would the 5Cs of Credit guide his/ her analysis and help lead to a prudent decision to accept or reject the request?