Mr. Charles is a supervisor in a production department. He has noticed that Ms. Pearl regularly comes to work in a surly mood. Ms. Pearl is getting her work done on time, but her attitude seems to be affecting other employees. a. How can Mr. Charles initiate conflict resolution with Ms. Pearl? How should he describe the problem? b. If Ms. Pearl responds to Mr. Charles's statement of the problem by saying, I'm fine. Don't worry about me," what should Mr. Charles do or say?

Mr. Charles is a supervisor in a production department. He has noticed that Ms. Pearl regularly comes to work in a surly mood. Ms. Pearl is getting her work done on time, but her attitude seems to be affecting other employees. a. How can Mr. Charles initiate conflict resolution with Ms. Pearl? How should he describe the problem? b. If Ms. Pearl responds to Mr. Charles's statement of the problem by saying, I'm fine. Don't worry about me," what should Mr. Charles do or say?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter16: Motivating Employees

Section: Chapter Questions

Problem 1SGB

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