Q1: Rank these Assets and Opportunities - "Remember, not problems, but opportunities" Back to School, Ups and Downs and Super Star Read through the list of assets again and put each item onto the chart below according to your own proficiency. Be honest. No one is watching. Back to School If you need considerable improvement in a skill, write it down in this row. Ups and Downs If you have average proficiency in a skill, write it here. A Super Star Write your best skills, the assets you bring to your job, in this row. Q: What is your ACTION PLAN to improve the "Back to School? " Your skill: ____________________________________________________________ Your action plan: ______________________________________________________
Assignment - RANK THESE:
• Friendly • Quick • Efficient • Eager to please • Knowledgeable • Optimistic • Attentive • Creatively helpful • Empathetic • Poised • Upbeat • Honest and fair • Solution-oriented • Diligent • Able to understand customers’ requests These customer service representatives always: • Listen attentively. • Maintain a positive attitude. • Speak clearly. • Avoid technical terms or fancy words. • Give customers a feeling of confidence in them, the information they give, and the company. • Make every customer feel important. • Soothe ruffled feathers.
Q1: Rank these Assets and Opportunities - "Remember, not problems, but opportunities" Back to School, Ups and Downs and Super Star
Read through the list of assets again and put each item onto the chart below according to your own proficiency. Be honest. No one is watching. Back to School If you need considerable improvement in a skill, write it down in this row. Ups and Downs If you have average proficiency in a skill, write it here. A Super Star Write your best skills, the assets you bring to your job, in this row.
Q: What is your ACTION PLAN to improve the "Back to School? "
Your skill: ____________________________________________________________
Your action plan: ______________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________
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