Question 1Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:Tasks DescriptionPredecessorsTake orderReceive paymentGather drinksGather foodPut food etc. in bagGive food toTask Time(InSeconds)2520353225ANoneAC.AAC,DВ.ЕE10customerCurrently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.i.Draw the precedence diagram to represent the process at Rock View Restaurant.ii.Calculate the cycle time in seconds.i.Calculate the minimum number of windows that Rock View Restaurant will need toserve 60 cars per hour.Using the LOT heuristic, assign the tasks to the windows to produce the desiredservice rate making sure that the precedence relationship is maintained.iv.Calculate the efficiency of the newly design process.V.

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Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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