In 2012, researchers at UCLA discovered that many patients struggle to communicate with their primary care physicians and refrain from asking questions or volunteering key information that may aid in their diagnosis and treatment. Read the report here: https://www.apa.org/monitor/2012/11/patient-physician Now, imagine you are healthcare administrator who has received a complaint about a particular doctor. The patient emails you her experience after visiting the practice the day before. First, prepare a response email and address the patient complaint. Then, write a reflection on how you will address Dr. Y regarding the complaint. TO: Healthcare.Administrator@Hospital.comFROM: Claudia.Brown@email.comSUBJECT: My visit last week.Dear Healthcare Administrator,My name is Claudia Brown, and I am a patient of Dr. X. I was in your office yesterday, worried Imight be experiencing postpartum depression after feeling down for weeks after the delivery ofmy daughter. I called Dr. X, my primary care physician, who was concerned about mysymptoms but unavailable to see me that day. He referred me to Dr. Y, another doctor at thepractice.At the appointment, I informed Dr. Y I had given birth three weeks ago, that I couldn't seem toget out of bed, and that I was seriously concerned about my ability to care for my newbornchild. I told him that I have no desire to hold or bond with her. I do not respond when she cries;my husband says that I am dejected and seem vacant. I asked Dr. Y about post-partumdepression.After cutting me off with an abrupt "...all new mothers are tired; take more naps during the day."Dr. Y informed me that post-partum depression is rare and not likely. He then said "Anythingelse?" and excused himself from the appointment before I could respond. The total time of myappointment, including interaction with the nurse and doctor, was six minutes.I am more than concerned about the care I was given! This is a medical doctor whodisregarded me and my symptoms entirely, provided the worst care I have ever received, andmade me feel stupid for expressing my thoughts. I am not the type of person who complains; Idon't even send back food at a restaurant when it is cooked wrong! But this is egregious to meand could have had terrible consequences. I need to know how you intend to remedy this andensure no other patients receive this type of treatment from Dr.Y.Sincerely,Claudia Brown

Question

In 2012, researchers at UCLA discovered that many patients struggle to communicate with their primary care physicians and refrain from asking questions or volunteering key information that may aid in their diagnosis and treatment. Read the report here: https://www.apa.org/monitor/2012/11/patient-physician Now, imagine you are healthcare administrator who has received a complaint about a particular doctor. The patient emails you her experience after visiting the practice the day before. First, prepare a response email and address the patient complaint. Then, write a reflection on how you will address Dr. Y regarding the complaint. TO: Healthcare.Administrator@Hospital.comFROM: Claudia.Brown@email.comSUBJECT: My visit last week.Dear Healthcare Administrator,My name is Claudia Brown, and I am a patient of Dr. X. I was in your office yesterday, worried Imight be experiencing postpartum depression after feeling down for weeks after the delivery ofmy daughter. I called Dr. X, my primary care physician, who was concerned about mysymptoms but unavailable to see me that day. He referred me to Dr. Y, another doctor at thepractice.At the appointment, I informed Dr. Y I had given birth three weeks ago, that I couldn't seem toget out of bed, and that I was seriously concerned about my ability to care for my newbornchild. I told him that I have no desire to hold or bond with her. I do not respond when she cries;my husband says that I am dejected and seem vacant. I asked Dr. Y about post-partumdepression.After cutting me off with an abrupt &#34;...all new mothers are tired; take more naps during the day.&#34;Dr. Y informed me that post-partum depression is rare and not likely. He then said &#34;Anythingelse?&#34; and excused himself from the appointment before I could respond. The total time of myappointment, including interaction with the nurse and doctor, was six minutes.I am more than concerned about the care I was given! This is a medical doctor whodisregarded me and my symptoms entirely, provided the worst care I have ever received, andmade me feel stupid for expressing my thoughts. I am not the type of person who complains; Idon't even send back food at a restaurant when it is cooked wrong! But this is egregious to meand could have had terrible consequences. I need to know how you intend to remedy this andensure no other patients receive this type of treatment from Dr.Y.Sincerely,Claudia Brown

Accepted Answer

Being a health care administrator, it is the responsibility of the health care administrator to…