Steven's computer has crashed. He asks his friend Neveah, who works as an IT specialist, what he should do.Which of the following would Neveah not recommend?Make a note of any error messages that display.Avoid rebooting the computer or device.Try to save any data or information on which you are working.Scan your computer for viruses or malware and resolve any issues.

Answered: Steven's computer has crashed. He asks…

Computer Networking: A Top-Down Approach (7th Edition)

7th Edition

ISBN:9780133594140

Author:James Kurose, Keith Ross

Publisher:James Kurose, Keith Ross

Chapter1: Computer Networks And The Internet

Section: Chapter Questions

Problem R1RQ: What is the difference between a host and an end system? List several different types of end...

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Question

Steven's computer has crashed. He asks his friend Neveah, who works as an IT specialist, what he should do.
Which of the following would Neveah not recommend?
Make a note of any error messages that display.
Avoid rebooting the computer or device.
Try to save any data or information on which you are working.
Scan your computer for viruses or malware and resolve any issues.

Expert Solution

Introduction

Computer crashes are a common problem faced by many computer users. A crash occurs when a computer's operating system, software, or hardware stops working and results in the computer freezing, shutting down, or displaying error messages. It is crucial to know how to handle a computer crash and take the necessary steps to prevent data loss and fix the issue. Seeking advice from an IT specialist can also be beneficial in troubleshooting the problem.