The following items are connected to one of the four perspectives on the balanced scorecard: A. Revenue G. Orders H. Asset value M. Net Income B. Inventory N. Resource Allocation C. Employee satisfaction I. Customer retention O. Employee turnover Employee education K. Quality control Brand strength D. Customer satisfaction J. P. Cash Flow E. Market share F. Cycle time L.
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Per given item (A to P), Identify if it is under Financial Perspective, Customer Perspective, Learning Perspective or Internal Perspective
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- Goal congruence in well-designed performance measurement systems best explains a congruence between ________. A. employees and the company B. strategic plans and the future C. decisions and outcomes D. feedback and measurementClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction indexPer given item (A to P), Identify if it is under Financial Perspective, Customer Perspective, Learning Perspective or Internal Perspective The following items are connected to one of the four perspectives on the balanced scorecard: A. Revenue B. Inventory C. Employee satisfaction D. Customer satisfaction E. Market share F. Cycle time G. Orders M. Net Income H. Asset value N. Resource Allocation . Customer retention J. Employee education K. Quality contral L Brand strength O. Employee turnover P. Cash Flow
- Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer wait timeWhich of the following is a key performance indicator of the internal business perspective in a balanced scorecard? A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market shareClassify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Sales returns
- Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual incomeThe following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed 1 Return on investmenta. financialb. customerc. processd. learning and growth 2 Time to marketa. financialb. customerc. processd. learning and growth 3 Number of new customersa. financialb. customerc. processd. learning and growth 4 Percentage of revenues from new sourcesa. financialb. customerc. processd. learning and growth 5 Quality costsa. financialb. customerc. processd. learning and growth 6 Employee productivitya. financialb. customerc. processd. learning and growthClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Length of time raw materials are in inventory
- Kaplan and Norton view the __________________ dimension as being ultimately the most important of the four dimensions identified in the balanced scorecard. Select one: a. The top managerial team b. Financial c. Customer d. Learning and growth e. Internal business processClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Number of days of employee absencesClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Number of days of employee absencesClassify each of the following data as one of the three data types (categorical, ordinal, or quantitative.) Data Data type a. Customer name b. Customer satisfaction ranking c. Department d. Interest revenue e. Inventory cost f. Letter grades for coursework g. Number of units sold h. Political orientation (left, center, right) i. Product description j. Sales revenue k. Salesperson name l. Socioeconomic status