The MGMT Insurance Ltd. accepts payments on various insurance policies fromemplovees of businesses across the island. These businesses deduct payments fromemployees' salaries and pay the insurance company a lump sum each month. This totalamount deducted is shown on each employee's payslip. Deductions are due at the end of each month and each participating business submits onepavment for its emplovees to the insurance company via online payments through thebank. However, if payments were received after 11:00 a.m., the bank does not processthem until the next business day. At the beginning of each month an administrativeassistant at MGMT Insurance Ltd. downloads the deductions for each company andallocates payments to the various policies. These payments include the client's uniquenumber along with his/her relevant policy numbers and amounts due. However, recently there has been some complaints that payments for some policies werenot being allocated correctly. Additionally, assume that one client experienced a problemwith insufficient deductions to cover his/her monthly premiums. As the Operational Manager in Human Resource Department with the company, you wish to check the systems and processes to ensure that they are up-to-date and report your findings and possible recommendations atthe upcoming meeting. Discuss vour issue From the perspective of Claim Department and operational manager, discuss the impact that your issue could have on the department and the company as a whole. Part 4: Create the process diagram a. Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase. The diagram should show the bands, process flows, decisions and cross functional interactions required. b. As a team, select TWO of the business processes. Describe how they could be improved and make recommendations for their improvement. Part 5: Summarise and make Recommendations a. As a team, summarise the information shared so far and discuss TWO findings about your analysis that can be used to focus on the issues. Make TWO recommendations to prevent both the misallocation of deduction and the issue of too small a deduction.

The MGMT Insurance Ltd. accepts payments on various insurance policies fromemplovees of businesses across the island. These businesses deduct payments fromemployees' salaries and pay the insurance company a lump sum each month. This totalamount deducted is shown on each employee's payslip. Deductions are due at the end of each month and each participating business submits onepavment for its emplovees to the insurance company via online payments through thebank. However, if payments were received after 11:00 a.m., the bank does not processthem until the next business day. At the beginning of each month an administrativeassistant at MGMT Insurance Ltd. downloads the deductions for each company andallocates payments to the various policies. These payments include the client's uniquenumber along with his/her relevant policy numbers and amounts due. However, recently there has been some complaints that payments for some policies werenot being allocated correctly. Additionally, assume that one client experienced a problemwith insufficient deductions to cover his/her monthly premiums. As the Operational Manager in Human Resource Department with the company, you wish to check the systems and processes to ensure that they are up-to-date and report your findings and possible recommendations atthe upcoming meeting. Discuss vour issue From the perspective of Claim Department and operational manager, discuss the impact that your issue could have on the department and the company as a whole. Part 4: Create the process diagram a. Assuming that a client increases his/her insurance coverage, design and draw a “Policy Change Request” process diagram that will ensure the correct deductions are made the month following the increase. The diagram should show the bands, process flows, decisions and cross functional interactions required. b. As a team, select TWO of the business processes. Describe how they could be improved and make recommendations for their improvement. Part 5: Summarise and make Recommendations a. As a team, summarise the information shared so far and discuss TWO findings about your analysis that can be used to focus on the issues. Make TWO recommendations to prevent both the misallocation of deduction and the issue of too small a deduction.

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 3.8A

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