Twenty building rapport statements

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty building rapport statements 2. Twenty providing guidance statements Make sure to be creative. Below is a sample output
PROVIDING GUIDANCE
STATEMENTS
1. "Here's what you can do to..."
2. If you can do this [DESCRIBE ACTIONS] that will fix your issue.
3. We recommend that you [DESCRIBE RECOMMENDATIONS].
4. "Have you tried [Describe action]? "
5. "Have you already [Describe action]?"
6."Our team recommends you to..."
7. "Here's how to solve the problem..."
8. "You might find [Describe action] to fix the problem."
9. "I see the problem. You should [Describe Resolved Issue]."
10. "How do you feel about [Describe Resolved Issue]?"
11. "If you can do [Describe action], you will be able to solve the problem."
12. "Our company recommends [Recommend action] to decrease the risk of failure."
13."I see that this has been happening for a while. What happened when you tried to [Describe
action]?"
14. "Have you tried turning the product off and on?"
15. "I suggest [Recommend action] to resolve the problem."
16. "I've found the problem. Please attempt (Describe action] to resolve the issue."
17."Our systems suggest to [Recommend action] easily fix the issue."
18. "I recognize your problem. An easy method to fix the issue is by [Describe Resolved Issue]."
19. "I understand. Did you pay your bills online or at the payment center?"
20. "I suggest (Recommend action] to fix the issue."
Transcribed Image Text:PROVIDING GUIDANCE STATEMENTS 1. "Here's what you can do to..." 2. If you can do this [DESCRIBE ACTIONS] that will fix your issue. 3. We recommend that you [DESCRIBE RECOMMENDATIONS]. 4. "Have you tried [Describe action]? " 5. "Have you already [Describe action]?" 6."Our team recommends you to..." 7. "Here's how to solve the problem..." 8. "You might find [Describe action] to fix the problem." 9. "I see the problem. You should [Describe Resolved Issue]." 10. "How do you feel about [Describe Resolved Issue]?" 11. "If you can do [Describe action], you will be able to solve the problem." 12. "Our company recommends [Recommend action] to decrease the risk of failure." 13."I see that this has been happening for a while. What happened when you tried to [Describe action]?" 14. "Have you tried turning the product off and on?" 15. "I suggest [Recommend action] to resolve the problem." 16. "I've found the problem. Please attempt (Describe action] to resolve the issue." 17."Our systems suggest to [Recommend action] easily fix the issue." 18. "I recognize your problem. An easy method to fix the issue is by [Describe Resolved Issue]." 19. "I understand. Did you pay your bills online or at the payment center?" 20. "I suggest (Recommend action] to fix the issue."
1/1/2
BUILDING RAPPORT
STATEMENTS
1. What's the weather like where you are today?
2. We will investigate this issue immediately [Mr. X/ Mrs. X. ] and get straight back to you.
3. What I will do for you now is [DESCRIBE NEXT ACTIONS).
4. This will be fixed for you by [ACCURATE DEADLINE] sir/madam.
5. Do you prefer to be called [FIRST NAME] or [Mr. X/Ms. X]?
6. Your feedback is enormously relevant to us, so we appreciate you taking the time to call (Mr. X/
Ms. XJ.
7. "We'll look into this for you right away, Sir/Madam..."
8.Displaying a recognition of the urgency of the matter.
9. "That's now been done, Mrs. X..."
10. That is a wonderful idea sir/madam. Let us try using that approach.
11. Thank you for your call today, and please let us know if you have any more inquiries.
12. "We will contact you as soon as we are done investigating the problem (Mr. X/Ms. X]."
13. Thank you for your patience [Mr. X/Ms. X].
14. What a beautiful name [Mr. X/Ms. X]. Let me help you fix the issue."
15. "I am glad that I can help you solve the problem. Is there anything else I can help you with?"
16. "I'm here to provide you with the very best assistance. What I will do for you now is [Explain the
procedure]."
17. "Are you more comfortable being called [First name] or [Mr.X / Ms. X]?"
18. "I have noticed that you said you reside in [name of city]. How is living there?"
19. "You have mentioned you will attend a celebration. I hope you will have a great time.
20."Can I have your name so that I know how to address you?"
Transcribed Image Text:1/1/2 BUILDING RAPPORT STATEMENTS 1. What's the weather like where you are today? 2. We will investigate this issue immediately [Mr. X/ Mrs. X. ] and get straight back to you. 3. What I will do for you now is [DESCRIBE NEXT ACTIONS). 4. This will be fixed for you by [ACCURATE DEADLINE] sir/madam. 5. Do you prefer to be called [FIRST NAME] or [Mr. X/Ms. X]? 6. Your feedback is enormously relevant to us, so we appreciate you taking the time to call (Mr. X/ Ms. XJ. 7. "We'll look into this for you right away, Sir/Madam..." 8.Displaying a recognition of the urgency of the matter. 9. "That's now been done, Mrs. X..." 10. That is a wonderful idea sir/madam. Let us try using that approach. 11. Thank you for your call today, and please let us know if you have any more inquiries. 12. "We will contact you as soon as we are done investigating the problem (Mr. X/Ms. X]." 13. Thank you for your patience [Mr. X/Ms. X]. 14. What a beautiful name [Mr. X/Ms. X]. Let me help you fix the issue." 15. "I am glad that I can help you solve the problem. Is there anything else I can help you with?" 16. "I'm here to provide you with the very best assistance. What I will do for you now is [Explain the procedure]." 17. "Are you more comfortable being called [First name] or [Mr.X / Ms. X]?" 18. "I have noticed that you said you reside in [name of city]. How is living there?" 19. "You have mentioned you will attend a celebration. I hope you will have a great time. 20."Can I have your name so that I know how to address you?"
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