Why is it important for the Operations Manager to forecast demand at Cutey Barber Salon? 3. Use trend projection to forecast demand for haircuts and hairstyling for 2022.
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Cutey Barber Salon is a trendy barber salon that is located in a densely populated city called Maple.
Demand for the services offered by the salon is fairly high. It offers services such as haircuts, hair
styling, scalp massaging and conditioning treatment, straight razor and wet shave, beard sculpting,
facials and hair colouring. In addition to these services provided, the salon sells premium hair products
to customers. The salon has the ability to produce a maximum of 20,000 haircuts and hairstyling per
year. Demand for haircuts and hairstyling over the last five years can be seen in the following table:-
Year Demand for haircuts
and hairstyling
2017 11,500
2018 12,200
2019 13,400
2020 14,000
2021 14,500
Although the business does not have a written vision and mission statement, it is clear in the minds of
management what they want to achieve and what they would like to be in the future.
Currently, customers can walk in at anytime to be served. At times, customers have to wait in line for a
long time. This is creating some challenges for the operations manager. He needs to overcome this
challenge in order to utilize his resources more efficiently.
Competition in the hair salon business is intensifying. New firms are rising up and existing firms are
expanding their operations. Increasing competition is gradually eating away profit margins since costs
are increasing and customers are demanding lower prices for services. Management has to find some
efficient way to add value to their products and to overcome the competition
Why is it important for the Operations Manager to
Salon?
3. Use trend projection to forecast demand for haircuts and hairstyling for 2022.
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- Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. 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As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?The Tinkan Company produces one-pound cans for the Canadian salmon industry. Each year the salmon spawn during a 24-hour period and must be canned immediately. Tinkan has the following agreement with the salmon industry. The company can deliver as many cans as it chooses. Then the salmon are caught. For each can by which Tinkan falls short of the salmon industrys needs, the company pays the industry a 2 penalty. Cans cost Tinkan 1 to produce and are sold by Tinkan for 2 per can. If any cans are left over, they are returned to Tinkan and the company reimburses the industry 2 for each extra can. These extra cans are put in storage for next year. Each year a can is held in storage, a carrying cost equal to 20% of the cans production cost is incurred. It is well known that the number of salmon harvested during a year is strongly related to the number of salmon harvested the previous year. In fact, using past data, Tinkan estimates that the harvest size in year t, Ht (measured in the number of cans required), is related to the harvest size in the previous year, Ht1, by the equation Ht = Ht1et where et is normally distributed with mean 1.02 and standard deviation 0.10. Tinkan plans to use the following production strategy. For some value of x, it produces enough cans at the beginning of year t to bring its inventory up to x+Ht, where Ht is the predicted harvest size in year t. Then it delivers these cans to the salmon industry. For example, if it uses x = 100,000, the predicted harvest size is 500,000 cans, and 80,000 cans are already in inventory, then Tinkan produces and delivers 520,000 cans. Given that the harvest size for the previous year was 550,000 cans, use simulation to help Tinkan develop a production strategy that maximizes its expected profit over the next 20 years. Assume that the company begins year 1 with an initial inventory of 300,000 cans.
- Jefferson Company’s demand for its only product exceeds its manufacturing capacity. The company provided the following information for the machine whose limited capacity is prohibiting the company from producing and selling additional units. Actual run time this week 6,106 minutes Machine time available per week 8,600 minutes Actual run rate this week 4.32 units per minute Ideal run rate 6.00 units per minute Defect-free output this week 11,315 units Total output this week (including defects) 15,500 units 1. Compute the utilization rate.2. Compute the efficiency rate. 3. Compute the quality rate. 4. Compute the overall equipment effectiveness (OEE).Undertone Boating and Marine supports retail boat and water craft centers on the east coast by supplying them with quality power-boat and sailboat parts such as motors, oil filters, bildge pumps, boat covers, etc. The company’s 140 sales representatives work exclusively in the field visiting client company locations and submitting sales orders from laptop computers via an Internet connection to the corporate offices in Delaware. All of Undertone’s sales orders are received in this manner. Customer account, sales history, inventory, and cash receipts records are stored on a central server at the corporate site. Customers are billed digitally from the corporate office on a net 30 basis. Required: Outline the access controls that would be appropriate for this situation. Explain why these controls are necessaryK The Dahlia Medical Center has 30 labor rooms, 19 combination labor and delivery rooms, and 4 delivery rooms. All of these facilities operate around the clock. Time spent in labor rooms varies from hours to days, with an average of about a day. The average uncomplicated delivery requires about one hour in the delivery room. The average time in a combination labor-delivery room is about 24 hours. During an exceptionally busy three-day period, 103 healthy babies were born at Dahlia Medical Center. 57 babies were born in separate labor and delivery rooms and 46 were born in combined labor and delivery rooms. Which of the facilities (labor rooms, combination labor and delivery rooms, or delivery rooms) had the greatest utilization rate? had the highest utilization rate of %. (Enter your response as a percent rounded to two decimal places.) The delivery rooms combination labor and delivery rooms labor rooms
- The university has an ongoing community project in which it uses a machine in its mechanical engineering lab to provide an investment income for the university. The machine can produce 100 widgets per hour. The lab operates 12 hours per day, five days per week. Due to regularly scheduled preventive maintenance, the lab expects the machine to be running during approximately 95% of the available time. Based on experience with other products, the lab expects to achieve an efficiency level for the widgets of 85%. What is the expected weekly output of widgets for this labDe Mar, a plumbing, heating, and air-conditioning companylocated in Fresno, California, has a simple but powerful product strategy: Solve the customer’s problem no matter what, solvethe problem when the customer needs it solved, and make sure thecustomer feels good when you leave . De Mar offers guaranteed,same-day service for customers requiring it. The company provides 24-hour-a-day, 7-day-a-week service at no extra charge forcustomers whose air conditioning dies on a hot summer Sundayor whose toilet overflows at 2:30 A.M. As assistant service coordinator Janie Walter puts it: “We will be there to fix your A/C onthe fourth of July, and it’s not a penny extra. When our competitors won’t get out of bed, we’ll be there!”De Mar guarantees the price of a job to the penny before thework begins. Whereas most competitors guarantee their work for30 days, De Mar guarantees all parts and labor for one year. Thecompany assesses no travel charge because “it’s not fair to chargecustomers for…The Dahlia Medical Center has 34 labor rooms, 18 combination labor and delivery rooms, and 5 delivery rooms. All of these facilities operate around the clock. Time spent in labor rooms varies from hours to days, with an average of about a day. The average uncomplicated delivery requires about one hour in the delivery room. The average time in a combination labor-delivery room is about 24 hours. During an exceptionally busy three-day period, 101 healthy babies were born at Dahlia Medical Center. 59 babies were born in separate labor and delivery rooms and 42 were born in combined labor and delivery rooms. Which of the facilities (labor rooms, combination labor and delivery rooms, or delivery rooms) had the greatest utilization rate? ▼had the highest utilization rate of %. (Enter your response as a percent rounded to two decimal places.) The combination labor and delivery rooms delivery rooms labor rooms
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