Answered: write a memo for the situation below…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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write a memo for the situation below using the writing guideline.

Memo to Apologize

Situation: You are a procurement manager at the company you work for.

One of your colleagues have asked you to book a conference room for the weekend as they are holding an important workshop with government officials. You asked you assistant to take care of his demand.

On Thursday, your assistant texted you saying that she had a family emergency, and she would not be able to make to the office. In the afternoon, your colleague came to see you and he is furious since the event is in two days and no conference room had been booked yet.

You immediately sent an urgence booking request and decided to write a memo of apology.

Discuss your answers to the following questions:

What positive action will you take to make sure that this situation will not happen again?
How are you going to apologize to your colleague?
Briefly, yet as completely as possible, explain how the mistake happened.
What can you say that will make your colleague feel good?
Once more, assure the reader that this will not happen again.

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