Information System Failure: Memorial Health System Case Study

In order to have the webpage working 24/7, the online and mobile shopping working; the IT department is doing all the technical things. Usually they have to keep the systems updated and to buy or install programs to provide appropriate information. Also the IT is connecting all the equipment and servers to maintain the company website to be satisfactory for the clients. All the shopping lists go straight to the administration department which makes sure all the orders have been met and customers are satisfied.

IT Managers now have many responsibilities (data centers, staff management, telecommunications, servers, applications, workstations, websites, mobile access and devices, user support, regulatory compliance, vendor management, disaster recovery, etc.) and work with all the departments (accounting, human resources, marketing, sales, distribution, facilities, legal, etc.) within a company or organization.

Another factor to ensure success is to train the IT personnel on the system’s applications and processes. How well the IT personnel understand the systems is extremely relevant to the success of system implementation. The involvement of IT personnel, who have knowledge regarding the application requirements, increases the ability of the team to correctly and quickly specify the requirements. Experienced IT personnel on a team help ensure others understand terminology and have more of an understanding of the stakeholders needs (Havelka and Lee, April 25, 2002).

The three responsibilities of Implementation team should be to determine the type of AT devices and services that are needed for that case. So the three question that the implementation team is responsible to answer:

Which is requirements needed, after all the information the team will analyze to determine software requirements and generate a report. Then we move to the selection and design, this will occur when the team creates several designs and share with everyone on the project. We will identify any weakness, if we have any successful prototypes it should show how the software will operate. Implementation phase should proceed without any issues if there is any it must be correct during this time. A planned out schedule should allow for any unexpected incidents. When the implementation stage is complete we move to operation when our software has been designed and does what it was designed to do. We will do a review and evaluation which consist of performance, cost and

The system champion will be responsible for leading the team and that particular team will come together and determine the expectations of the project while creating a project plan. The assembled team must get a list together of goals needed to accomplish within the new system and access the way these goals are going to be accomplished. The goal of the information system is to process and store data while keeping information safe and secure for the organization and within this process the important goals need to be understood by all members of the team, and implemented within the system. There are surveys given to the implementation team, and staff members so that the goals are identified by the importance it holds and will play within the process. Once the goals are determined the team is ready to find a vendor who fits the requirements by creating a list of all vendors to send a request for a proposal to the chosen vendors. The only time an organization accepts a request from the chosen vendors is when and if they are willing to do a demonstration for the staff and team members on the site. This on-site demonstration will help the staff to have a better understanding of the system while making an informed decision based on the information presented. This demonstration will also help the implementation team decide which vendor produces the better system while meeting the

Implementation is the act of providing a practical means (step-by-step) for goal accomplishment. (GCU, 2011). Successful implementation plan elements include the analysis of the present situation of the organization so that determination of the changes to be done within the organization can be made without any obstacle in the flow of the organization (Damschtoder et al., 2009). The second and the important element of the successful implementation plan is verifying the key mission of the organization, so that the planned implementation can be adjusted and carried out effectively. (Damschtoder et al., 2009).There are five elements involved in the implementation plan, there elements include; stakeholders, work plan, resources and budget, quality control and

Chief Executive Officer (CEO): CEO is ultimately responsible for ERM priorities, strategies and polices. CEO also needs to ensure ERM implementation is strategy-setting.

Organizing in most business are HR data storage and retrieval, project assignments, and leader picking. The HR role is critical to a business, the role of the HR assumes the responsibility of hiring the right people, and has proven ability to control turnover amongst the organization. Furthermore HR position controls the work flow of all legal documents and oversees employee files, making sure they are up to date. HR as well can be ultimately responsible for the train of the employees, adhering to all government policies and procedures.

When implementing an information system, an organization must take steps to ensure the company is making the right decision. The most important step or decision when acquiring a new information system is making sure the system will accomplish and meet the organization goals. Stakeholders play a major role in the process of acquiring a beneficial information system and making sure it is the best choice for the organization (Ruffin, 1995).

Latent failures in healthcare system level external to the hospital and its parent company. The hospital is under two contracts, and it had not updated its policies and procedures’ manual

• Meet regularly with other departments’ heads- Sales- HR-Accounting-Marketing-Customer Service-Institutional trading-R&A-Client Services to communicate IT strategies and projects. Gather feedback from other departments regarding current needs. Be sure that all departments are aware of an IT strategy and that all future projects and initiatives must fall within this strategy.

The Chief Operations Officer (COO) and the Chief Executive Officer (CEO) are the responsible individuals, which must make the appropriate decisions in order to protect the company’s wealth. As the COO, responsibilities include supervision of the three different product lines that

Few companies today can exist without an IT department. The IT department contains many of the company’s technology experts. Almost all companies rely on computers to some degree whether it is an international conglomerate or a small startup company. Some companies are very dependent on computer systems while others use them only for accounting for payrolls and everyday computer tasks. Most organization, even the smallest company have people whose job is to make sure that the computer system is up and running or an emergency contact to call when the computer systems goes down. In the future, I want to take the head of a database administrator of an IT department whether the size of the company is small or enormous.

The planning involved in the deployment and implementation of information system are highlighted in the following points: