Title:
A detailed report on a proposal for an Information System that will streamline the account set up process for new Key Accounts in an Online Payment Company called PayPal
1. The Introduction
The following report details a proposal for setting up a new Information System for an online payment company called PayPal. The new system will enable business customers to upload requested documentation online when applying for their accounts, and because everything will be uploaded in a centralised area this will also allow internal PayPal stakeholders to access the information simultaneously.
PayPal is a system which customers can use to pay electronically and securely for goods over the Internet. Small, medium and corporate
…show more content…
(Porter 1987).
The strategy behind developing the new system for PayPal involves the whole business. Therefore, the company needs a system that will make the Account set up process more streamlined, secure, efficient and enable coherent communication amongst internal stakeholders of the account set up process. By aiming all departments towards the same goals it will mean that the new system has not been developed in isolation, but is aligned with corporate strategy.
The critical success factors for the delivery of this system will include:
Support from the company leaders
All internal stakeholders want to be part of this development and are motivated to make it work
There needs to be enough knowledge and expertise in the organisation to be able to resolve the issue
Is motivated to find a practical solution to the business problems
All stakeholders must understand that by implementing the new IS it will benefit the whole organisation and help in achieving its business strategy
5. The Analysis
The various analysis and methodologies appropriate for research into this particular Information System are:
SWOT analysis
Feasibility study (TELOS)
Cost Benefit Analysis
Soft Systems Methodology (CATWOE)
SWOT Analysis:
SWOT analysis can be used to describe and analyse a company’s internal capabilities in relation to its competitive environment. A strategy behind
For Off-eBay merchant services PayPal can target both existing users as well as New Users.
By providing payment software it could potentially allow for any employee to look at the balance in someone’s account. It would allow for better communication throughout the company because it provides visibility.
First Data Corporation powers the global economy by making people and businesses to purchase products and services easily, quickly and securely, using virtually all types of electronic payments. No matter if a payment is made with a gift card, a credit or debit card, or even a check, First Data always processes the transaction and safely use the power of information in favor of millions of merchants and thousands card issuers distributed among 36 countries, offering them intelligent services and greater awareness of their customers. They also offers a set of solutions to help
A SWOT analysis is an evaluation of the business environment and organizational strategic capability to identify key issues that may impact strategy development (Ireland, R., Hoskisson & Hitt, 2008). Strengths and weaknesses define a firm’s internal environment whereas opportunities and threats constitute the external environment.
Alipay’s core service is an escrow service which solves the concerns related to settlement risk between buyer and seller. In this system, after a buyer commits himself/herself to an online transaction, his/her payment is held in an Alipay account until he receives the product ordered. After the product is received the buyer notifies Alipay and the payment is then forwarded on to the seller. As of December 2006, Alipay had 33 million registered users. (Source: “Alipay - 33 Million Registered Users,” www.imnewswatch.com, February 5, 2007) PayPal was a leading online payment company purchased by eBay in mid-2002. In June 2007, PayPal had 143 million user accounts across the world. Through PayPal, individuals and businesses could send or receive money over the Internet. PayPal supported payments in US Dollars, Canadian Dollars, Australian Dollars, Euros, Pounds Sterling, and Japanese Yen. Buyers could also pay for their online purchases on various e-commerce websites and auction sites like eBay using the balance in their PayPal account. Though this mode of transaction was quick, there were also a number of complaints from disgruntled PayPal users. Most of the complaints were related to the dispute resolution procedures of PayPal. In eBay China, transaction fees used to be charged as a percentage of the value of completed sales. This ranged from RMB 10 for a sale worth RMB 500 to RMB 115 for one worth RMB 20,000 (Source: “EBay China
PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
Scam products, money fraud , user claims of not receiving the exact product or not receiving it at all are various examples of the complaint emails received by ebay customer support employees. This article which is written by Amelia Murray demonstrates deliberately these type of scams and money fraud issues and exposes the reader to a number of guidelines that ebay sellers and buyers should follow to protect them from future online business defraudation. Paypal is a famous service which is used by business to transfer money between people and business online. As a buyer, it is more secure to process your sale transaction through Paypal when you buy stuff online from ebay since you guarantee getting back your money in case you got defrauded.
SWOT Analysis: The internal strengths and weaknesses of the company, and the external opportunities and threats from the viewpoint of the company
The focus of the SWOT analysis is to identify the key internal and external factors that are important to achieving the objective. SWOT analysis groups key pieces of information into two main categories; internal factors and external factors. The internal factors are the strengths and weaknesses that are internal to the company while the external factors are the opportunities and threats that presented by the external environment. The internal factors are determined by their impact on the company’s objectives. What may represent strengths with respect to one objective may be weaknesses for another objective. The external factors may include technological change, legislation, cultural changes, and changes in the marketplace or competitive position (Wood, 2008).
The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking
The online payment marketplace is experiencing an explosion of innovative ideas, plans, and announcements, which one commentator has likened to a “goat rodeo”, a chaotic situation in which powerful players with different agendas compete with one another for public acceptance, and above all, huge potential revenues. Others liken the payment marketplace to a battle among the four platform titans Apple, Google, Facebook, and Amazon. Each of these titans have their own versions of a future payment system that challenges the other players. And let’s not forget PayPal, the reigning power in alternative online payment, or the credit card companies who process over 70% of online payments, or the
An online payment processing solution greatly improves the ease of payment via credit cards. Customers will no longer have to make the long drive to brick-and-mortar stores to make their purchases. Instead being able to perform transactions by using any computer connected to the internet from the comfort of their homes.
Moving to a centralized web-based database platform will enable Global Payments to performed several activities that
This report deals with the development and deployment of a Online Banking System which is highly secure and can be accessed from anywhere by entering the URL https://cse545group4.vlab.asu.edu/SecureOnlineBanking. The banking system consists of a system administrator, regular bank employees, several individual customers and merchants. The application is https secured and cookies are sent only over SSL/TLS. The other security mechanisms implemented are One-Time Password and Public Key Infrastructure (PKI) in different functionalities. All the inputs in all the functionalities are validated to prevent XSS attacks, and SQL injection attacks. The details of customers are made not be accessed by bank employees without permission from the user to provide outmost user satisfaction. The application is tested rigorously after addition of each new function for possible failures. The final system is developed as per the functional and non-functional requirements as stated in the requirements document. All the security vulnerabilities and functionality flaws, which were noticed after final deployment by other group members, have been taken care of.