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Meeting Stakeholder Needs Essays

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CMI Level 3 Diploma in First Line Management
Jackie Bowen
Tutor Name: Liz Pawlowski
Title: Meeting Stakeholder Needs
Unit: 3003

Contents Page Page Number * Title Page 1 * Content Page 2 * Aim of the report 3 * Identifying Stone Computers key stakeholders 4 * Understand the process required to continually 8
Improve meeting stakeholder’s needs * Be able to prepare a case to support a change in meeting 11 Stakeholder needs * Bibliography 14

Aim of the report
In this report I will be focusing on how to identify, meet and support all stakeholder requirements within my Job role, I will base this report on my role as progress controller at stone …show more content…

| Continues to improve cash flow. | SLA | |  | Don’t meet the customer SLA customers are less likely to purchase more products. | N/A | Product Quality |  | | Keeping quality high keeps customers satisfied to secure future orders to maintain profit. | Maintaining high quality also keeps costs down to help improve cash flow and keep overhead cost to a minimum. |

Table 2, showing our objectives to achieve the stakeholder’s needs within the organisation.
1.3 Identify the work plans with the team, gaining commitment to meet stakeholder needs.
The management team at Stone Computers hold weekly operational meetings to inform the operations team of the importance of maintaining the key objectives shown above in table 2, in this meeting we discuss what our current key performance indicators (KPI) are and how we can improve these to meet the customer and the stakeholder’s requirements. We set daily targets for the production line to try and meet the demand of the service level of agreement. As a progress controller I analyse the orders and prioritise the sequence in which they go down into production to be processed to try and keep our target greater 90% KPI.
1.4 Evaluate and modify the work plans to meet the stakeholder needs.
To monitor the KPI of the business a monthly report is run which gives us the percentage of orders that were shipped and delivered to the customer within their 10 working day SLA,

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