Performance Incentives

Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

In this task I will be describing the main employability, personal and communication skills required when applying for a customer assistant position at Tesco’s.

One of the main issues with merit pay for teachers is found in the manner in which it is measured. Most of the new performances pay laws and union contracts measure “effectiveness,” at least in part, by looking at the students’ test scores from one year to the next. One test score cannot paint a full picture of a student's accomplishment. Teachers unions have historically opposed merit pay, arguing that test scores are not an accurate measure of student achievement (Turner, 2010, para 15). Most teachers will report that a test will only show part of the picture. Standardized tests do not reflect life lessons, effective citizen traits, or character building traits that were taught that year. All of these traits thrive in an effective teacher’s curriculum.

Intermediate knowledge of working with computer programs eg. Microsoft office as well as various websites

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

Call centre workers must be able to listen well and communicate verbally. Speaking to customers on a daily basis we must make sure that we are able to problem solve and resolve and give any solutions to customers. On a daily basis we have to read scripts and make sure that we are offering a service that is compliant. We deal with so many different people from so many different backgrounds and we must be aware of this when speaking to them. It is important to actively listen to the customer, not speak over them and answer the questions using the right tone of voice. If a customer is angry then I will try to calm them down and try to resolve any issues within my remit.

In today’s society one of the most important factors in selecting a career field is rate of pay. No matter whether the profession maybe, the dollar figure must be within a range that allows the employee to maintain a substantial lifestyle. The debate of teacher pay scales has raged on for years. Many argue that the current pay scale for teachers is a scale which rewards teachers merely for seniority. They argue that the current pay scale overlooks those educators which demonstrate exceptional performance. Teacher merit pay systems have been the most popular suggestions made to remedy the problems seen with the current pay scale. Although the current pay scale may not be completely effective, the idea of

Robert Lehnen and Guodong Liang talk about incentive pay programs and how productivity are affected by equivalent and bonus pay. According to Liang, incentive pay will be able to motivate teachers given that their hard work as a teacher pays off through increased pay. Lehnen also has a similar point when viewing different perspectives of teacher pay in Indiana. First, he talks about the 10-month work year that teachers have, saying it is a benefit and reason for lower salaries among teachers. Also, according to Lehnen (1994), the Indiana State Chamber of Commerce looks at test scores to consider performance among teachers and if scores are not high, spending within the districts will remain the same. Liang presents an incentive based pay, rather than Lehnen bringing other perspectives to the table concerning the necessity of raising pay compared to high test

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

Although you do need to stay competitive with your rate of placements, you can’t compromise on the quality of your customer service. You can’t rush your clients and candidates off the phone or ignore their emails when they have questions and concerns simply because you want to move on to the next placement. You must provide quality customer service.

First of all, I have a complete understanding of the challenges facing a customer service representative because I have worked as a salesperson at Costco for two years, and helped people with their purchases and decision making. For example, once there was a customer having difficult time choosing tv brand, and he asked me for help. I recommended the Samsung brand, because it has the best reviews, and he was very pleased with my customer service. Customers always left me good feedback, and that has helped me get promoted from a salesperson to an assistant manager.

Furthermore, supporters of incentive pay programs feel that salaries should be tied to what a teacher achieved in their classroom and the performance of his/her students on state assessments. Factors that support incentive pay initiatives have been tied to: improvement in evaluation systems, sustainable funding, supportive state and federal policies, and substantive stakeholder patronage. This paper will introduce various types of incentive pay programs, funding of such programs, and disadvantages associated with incentive pay programs.

There are draw backs to using crowd-sourcing technology. Zinnbauer’s article explains some of the short comings of using

The customer service specialist position requires that the selected candidate meet the following qualifications: “Must have the knowledge of commonly-used concepts, practices and procedures within the customer contact center industry, Must be able to perform basic computer, keyboard, mouse and typing functions; Must be able to perform data entry functions, High school diploma or general education degree (GED), a Minimum of six months call center experience preferred, Excellent oral and written communication skills, including fluency in both Spanish and English, Ability to demonstrate care and concern for customers, and able to maintain composure during stressful situations ,” (Apollo Group, 2011). [Needs page number] .