Western Agencies Ltd. by Steven L. McShane University of Western
Australia Perth, Australia
Copyright © 1991 Steven L. McShane. This case is based on actual events described in a Canadian court case. Only the dates and names of the main parties have been changed.
This case may be used by current adopters of: S. L. McShane
Canadian Organizational Behaviour, 5th ed. (Toronto: McGraw-
Hill Ryerson, 2004); S. L. McShane & M. A. von Glinow,
Organizational Behavior, 3rd ed. (Boston: McGraw-Hill, 2005); S.
L. McShane & T. Travaglione, Organisational Behaviour on the
Pacific Rim, 1st ed. (Sydney: McGraw-Hill Australia, 2003)
Western Agencies Ltd.
By Steven L. McShane, The University of Western Australia
Western Agencies Ltd. is a
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Co-workers also noticed that
Arthurs was becoming increasingly forgetful. He was often unable to remember stock numbers, colour codes, product lines, packaging modes, and other information essential for serving clients efficiently and completing orders accurately. These problems were subtle in 1987, but became quite pronounced and embarrassing over the next three years.
In May 1989, Arthurs and Jackson had a conflict relating to the purchase of a new company car. According to Jackson, Arthurs presented him with a quotation for a car, which, in Jackson's view, included $2,500 in unnecessary options. Jackson informed
Arthurs of his concerns and instructed him to find a car worth $13,000 instead of
$16,000. Jackson then left town on business and when he returned was distressed to find that Arthurs had made his proposed car purchase with almost all of the unnecessary options. Jackson issued the cheque to pay for the car, but also included a note to Arthurs saying that he had lost confidence in the sales representative. It was about this time that
Jackson contemplated firing Arthurs, but decided instead to be a "nice guy" and overlook the matter.
At the end of 1989, Jackson decided to reassign the North Vancouver independent accounts from Arthurs to another Western Agencies salesperson because the existing accounts had shown minimal growth and no new accounts were being added.
There`s a legal framework regulates the way that personal information is collected, stored, processed and distributed. Businesses creating and distributing documents rights, confidential information of the individuals must be respected. If the business didn’t they would lose their customers.
Expected wait time in the system for an application in Region 1 is approximately 37 days, with actual processing time of 14.10 hours. This is where the bottleneck occurs as it takes the evaluation team over 16 days out of the 37 to perform the review of 78 applications.
Triple E’s main clients will be local area businesses who require access to marketing and event planning services but have no marketing/planning departments of their own. By focusing on businesses that have these specific needs, Triple E Marketing and Events will be able to provide smaller organizations access to comprehensive and combined event planning and marketing strategies, allowing them to create brand recognition and increased profitability for their businesses.
Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to
As Calletta’s CEO, Jan is facing a number of problems such as: lack of support from board members/investors, increasing employee costs, and protests against Calletta’s offshore facilities due to the growing concern of working conditions. Jan key issue on hand is the lack of support from board members and investors. Board Members and investors right now are not supporting Jan or her proposal due to a poor return on investments. Board Members are concerned about the rapid increase of employee cost the company is incurring. Calletta is incurring a 12% cost increase annually compared to an industry average rate of just 4% in the
When Andrew Jackson was fourteen years old his grandfather died and he inherited $300 dollars from him. He went to Charlestown, South Carolina, which at that time was the biggest city. He would live there until he ran out of money.
We live in a fast paced society that is ruled by mass media. Every day we are bombarded by images of, perfect bodies, beautiful hair, flawless skin, and ageless faces that flash at us like a slide show. These ideas and images are embedded in our minds throughout our lives. Advertisements select audience openly and subliminally, and target them with their product. They allude to the fact that in order to be like the people in this advertisement you must use their product. This is not a new approach, nor is it unique to this generation, but never has it been as widely used as it is today. There is an old saying 'a picture is worth a thousand words,' and what better way to tell someone about a product
spent enormous amounts of money on this mansion that he would barit ely even use instead
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
In his veto message, Jackson claims to have vetoed the bill for the recharter of the Second National Bank because it was not “compatible with justice, with sound policy, or with the Constitution of our country” (Document B). The purpose of Jackson’s message is to express to the America people why Andrew Jackson wanted to veto the bank. Jackson claimed that the bank favored the rich and powerful over the common man, however, his veto was actually almost entirely out of self-interest. Upon the removal of the bank, Jackson supported a new system of banking that included “pet banks.” This method removed all of the money that was previously held by the national bank and distributed it to local banks. These banks were often owned by people who favored Jackson’s politics. He likely hoped that supporting the local banks would look like he supported the common man. Conversely, this support further strengthened his position as president and create a wider gap between the rich and the poor. Although the veto may appear to support economic equality
Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Top managers develop long-range plans, called strategic plans that define the company's overall mission and goals. Strategic planning focuses more on issues that affect the company's future survival and growth. To develop strategic plan, top managers also need information from outside the company, such as economic forecasts, technology trends, competitive threats, governmental issues and shareholder concerns.
2. How would leveraging capabilities with respect to the Indonesian market differ between an Australian/New Zealand producer of computer software and an Australian/New Zealand manufacturer of automotive parts?
Every woman wants diamonds because they are beautiful, rare, and are a symbol of success. There is something about diamonds that make every woman want one. Diamonds make a woman feel bold, sophisticated, and powerful. Something magazine recently published a diamond ad for A Diamond Is Forever.Com. A Diamond Is Forever . Com is a website that does not sell diamonds, but displays all the new styles of diamonds and how to purchase or create the perfect diamond for a customer. In this ad they are advertising a new style of diamond ring called the right hand ring. The advertisement is of a young, beautiful woman staring directly at you with a seductive look. On her right had she is wearing a
4. Based on the results of the model, what recommendation would you make for Diegeo’s future capital structure? How might you adjust the recommendation from the model to adjust for any missing risk factors?